Plumbing Service Apprentice

Hiller Heating and AC; Dickson (TN); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability insurance

Life insurance

Paid vacation

Paid holidays

FSA – Flexible spending

Job summary

Hiller Heating and AC is seeking a plumbing service professional to join our team in Tennessee. You will contribute to a care culture and ensure high-quality customer experiences on every call.

Responsibilities include assisting in installing and repairing sewage and sump pumps, inspecting plumbing systems, and documenting findings for clients. The role requires a valid driver’s license and a strong eye for detail.

Qualifications

• High School diploma or GED required.
• Two years’ experience in installation, maintenance, troubleshooting, and correcting diverse plumbing service issues preferred.
• Graduate of Total Tech or other plumbing training school.

Responsibilities

• Create a care culture in every field interaction.
• Complete calls correctly the first time with quality and care to applicable codes and Hiller standards.
• Assist in adjusting, repairing, and replacing sewage and sump pumps.
• Assist in completing all plumbing service calls to applicable codes.
• Perform thorough plumbing inspections and communicate findings in writing.
• Assist in repairing drains, sewers, and water lines.
• Complete all required service documentation and deliver to office.
• Operate drain cleaning and inspection equipment safely.
• Follow state laws and local building codes.
• Inform supervisor when customers lack water or have safety issues.
• Keep the truck clean, stocked and inventoried.
• Protect customer homes from damage and leave clean.
• Transport materials and tools to job sites with proper accounting.
• Perform other duties as assigned.

Skills

Customer service

Team player

Attention to detail

Education

High School diploma or GED

Total Tech plumbing training

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states proudly offer a 100% satisfaction guarantee of high‑quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career and family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year‑round work – NO LAYOFFS
• 401k Plan with Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state‑of‑the‑art facility

Benefits

• Medical, Dental & Vision insurance
• Long and Short‑term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

Responsibilities

• Create a care culture.
• Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
• Assist in adjusting, repairing, and replacing sewage and sump pumps.
• Assist in completing all plumbing service calls to applicable codes.
• Assist in thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings and recommendations to the client in a written option sheet.
• Assist in repair of drain, sewer, and water lines.
• Assist in the completion of all required documentation on services including checklist, collecting, and delivery to office administration.
• Assist with safely operating all types of drain cleaning and inspection equipment (i.e., 1/4, 3/8, and 5/8 drain cleaning machines, hydro jetting equipment, sewer and drain inspection cameras).
• Follow state laws and regulations and adhere to local building codes.
• Inform a technician, team lead, supervisor, or manager when the customer does not have water, hot water, or non‑working waste line(s) before leaving the call.
• Inform technician, team lead, supervisor, or manager of any safety issues.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Perform other duties as assigned.

Position Requirements

• A High School diploma or general education degree (GED) required.
• Two years’ experience preferred but not required in installation, maintenance, troubleshooting, and correcting diverse plumbing service issues.
• Graduate of Total Tech or other plumbing training school.
• A valid driver’s license and approved to drive by the Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Excellent customer service skills with desire to exceed customer expectations.
• Team player working in a team environment.

Physical Requirements

• Work in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 50% of the time.
• Climb ladders and steep stairs.
• The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
• Often works in tight spaces such as attics and/or crawlspaces.
• Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally work from heights 15 feet or higher above ground.
• Carry a 24-foot extension ladder alone and/or a 40-foot extension ladder with a fellow co-worker on most jobs.
• Have good visual acuity.

$16 - $25 an hour

Applicants will be required to undergo pre‑employment drug screens and background checks.

Hiller is an EEOC employer.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!