Leak Detection and Drain Cleaning Technician

Happy Hiller; Nashville (TN); On-site; USD 30,307 - 44,083; Full time

Benefits offered by this job

401k Plan w/ Company Match

Paid Training

Company paid life insurance

Paid vacation

Paid holidays

Job summary

Happy Hiller is seeking a Service Technician for our Plumbing Department in Nashville. This role focuses on service, maintenance, and installs, with a strong emphasis on customer interaction and quality work.

You will diagnose, repair, and install plumbing systems, explain options to customers, and document services to finalize jobs. Previous plumbing service experience is preferred; valid driver's license required. Competitive hourly pay.

Qualifications

• Experience preferred in installation, maintenance, troubleshooting and correcting diverse plumbing service issues.
• A High School diploma or general education degree (GED) required.
• A valid driver's license, and approved to drive by Company's insurance carrier.

Responsibilities

• Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
• Adjust, repair, replace sewage and sump pumps.
• Communicate the benefits of Club Memberships.
• Complete all required documentation on services, collect, record, and deliver fees to designated office administration.
• Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.
• Perform all plumbing service and replacements to applicable codes.
• Repair of drain, sewer, and water lines.
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Manual dexterity

Education

High School diploma or GED

Valid driver's license

Tools

Plumbing tools

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work – NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

Are you a Service Technician that is tired of doing your own installs?

Our Plumbing Department has Service, Maintenance, and Install. If you enjoy talking to people and customer service, Plumbing Service or Plumbing Maintenance might be for YOU. If you're interested in getting in, working, and getting out, Plumbing Install might be for YOU.No two technicians are the same, and we get that. Come work with a Team that gets YOU.

Position Responsibilities:

• Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to Hiller standards to avoid refunds and recalls ensuring customer satisfaction.
• Adjust, repair, replace sewage and sump pumps.
• Communicate the benefits of Club Memberships.
• Complete all required documentation on services, collect, record, and deliver fees to designated office administration.
• Consistently provide accurate True Transparency pricing.
• Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly.
• Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.
• Perform all plumbing service and replacements to applicable codes.
• Repair of drain, sewer, and water lines.
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet.
• Perform other duties as assigned.

Education/Certification Requirements:

• Experience preferred in installation, maintenance, troubleshooting and correcting diverse plumbing service issues.
• A High School diploma or general education degree (GED) required.
• A valid driver's license, and approved to drive by Company's insurance carrier.

$22 - $32 an hour

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.