Plumbing Install Manager

HELP; Cincinnati (OH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

401(k) plan

Tech devices

Paid time off

Training & advancement

Team-oriented culture

Job summary

HELP is seeking an experienced Residential Plumbing Installation Manager to lead our installation team and oversee daily residential projects. This hands-on leadership role focuses on team performance, job quality, field support, training, scheduling, and operational results.

The ideal candidate has strong residential plumbing experience, knowledge of codes and permitting, and the ability to coach, develop, and hold technicians accountable in Cincinnati.

Qualifications

• 7+ years of plumbing industry experience, including significant residential installation experience.
• Prior management or supervisory experience leading plumbing installation teams is required.
• Strong knowledge of residential plumbing systems, installation methods, plumbing codes, and permitting.
• Experience with field support, troubleshooting, training, and performance management.
• Experience with time sheets, scheduling, productivity, and employee performance.
• Strong understanding of job costing and departmental profitability; P&L experience preferred.
• Proven ability to lead teams and maintain accountability.
• Contractor's Plumbing License preferred but not required.
• Strong communication, organization, leadership, and problem-solving skills.
• Competitive pay and great work environment
• Fully equipped company truck with parts, equipment, and gas card
• Medical, Dental, Life, and Vision insurance
• 401(k) with partial company match
• Company-provided iPhone and iPad
• Paid vacation and holidays
• Training and advancement opportunities
• Supportive, team-oriented work environment

Responsibilities

• Lead, coach, and develop the residential plumbing installation team.
• Train team members on installation techniques, code compliance, safety, and company procedures.
• Manage employee performance, including coaching, documentation, and disciplinary action.
• Review and approve time sheets, schedules, and attendance.
• Provide field support and technical guidance to installers.
• Troubleshoot job-site challenges and conduct quality inspections.
• Ensure work meets company standards, customer expectations, and applicable plumbing codes.
• Monitor productivity, material usage, callbacks, and job quality.
• Coordinate scheduling and resources to keep projects on track.
• Partner with sales, service, warehouse, and operations teams to ensure smooth project execution.
• Monitor job costing, labor and material costs, and departmental performance.
• Identify opportunities to improve efficiency and reduce callbacks and rework.

Skills

Leadership

Communication

Problem solving

Training

Field support

Scheduling

Time sheets

Job costing

P&L experience

Team building

Safety

Customer focus

Accountability

Opportunity to coach

Job description

We are seeking an experienced Residential Plumbing Installation Manager to lead our plumbing installation team and oversee daily residential projects. This hands-on leadership role is responsible for team performance, job quality, field support, training, scheduling, and operational results.

The ideal candidate has strong residential plumbing experience, knowledge of plumbing codes and installation standards, and the ability to coach, develop, and hold technicians accountable.

Key Responsibilities

• Lead, coach, and develop the residential plumbing installation team.
• Train team members on installation techniques, code compliance, safety, and company procedures.
• Manage employee performance, including coaching, documentation, and disciplinary action.
• Review and approve time sheets, schedules, and attendance.

Field Support & Quality

• Provide field support and technical guidance to installers.
• Troubleshoot job-site challenges and conduct quality inspections.
• Ensure work meets company standards, customer expectations, and applicable plumbing codes.
• Monitor productivity, material usage, callbacks, and job quality.

Operations & Performance

• Coordinate scheduling and resources to keep projects on track.
• Partner with sales, service, warehouse, and operations teams to ensure smooth project execution.
• Monitor job costing, labor and material costs, and departmental performance.
• Identify opportunities to improve efficiency and reduce callbacks and rework.

Qualifications

• 7+ years of plumbing industry experience, including significant residential installation experience.
• Prior management or supervisory experience leading plumbing installation teams is required.
• Strong knowledge of residential plumbing systems, installation methods, plumbing codes, and permitting.
• Experience with field support, troubleshooting, training, and performance management.
• Experience with time sheets, scheduling, productivity, and employee performance.
• Strong understanding of job costing and departmental profitability; P&L experience preferred.
• Proven ability to lead teams and maintain accountability.
• Contractor's Plumbing License preferred but not required.
• Strong communication, organization, leadership, and problem-solving skills.
• Competitive pay and great work environment
• Fully equipped company truck with parts, equipment, and gas card
• Medical, Dental, Life, and Vision insurance
• 401(k) with partial company match
• Company-provided iPhone and iPad
• Paid vacation and holidays
• Training and advancement opportunities
• Supportive, team-oriented work environment

Works in residential field environments, including climbing ladders, navigating uneven surfaces, and working in confined spaces. Regularly moves materials up to 50 pounds and operates hand and power tools and vehicles. Must be able to communicate effectively with customers and team members and work in outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

#HLP2

Pay Range

$80,000 - $120,000 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

As set forth in HELP’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
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