Plumbing & HVAC Sales and Service Representative

Hajoca Corporation; York (York County); On-site; USD 42,000 - 66,000; Full time

Job summary

Hajoca Corporation is seeking a Plumbing & HVAC Sales and Service Representative to drive sales with existing customers and develop new ones. You’ll process orders, advise customers, and grow revenue while maintaining high service standards.

You will collaborate with Profit Center leadership to set targets, resolve issues, and deliver value-added services. Strong communication and product knowledge are essential for success in this role.

Qualifications

• Minimum 1 year experience in customer service or sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Outstanding customer service, telephone/verbal communication, and listening skills.
• Ability to upsell or cross-sell by understanding customer needs and offering profitable solutions.

Responsibilities

• Meet or exceed the sales targets established by your manager.
• Work with your Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
• Support Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Sales

Product knowledge

Microsoft Office

Communication

Teamwork

English proficiency

Tools

Microsoft Office

Job description

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, then we’d like you to join our team as a Plumbing & HVAC Sales and Service Representative.

About the Role:

You will:

• Meet or exceed the sales targets established by your manager.
• Work with your Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
• Support Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicateto the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• Minimum 1 year experience in customer service or sales; contractor sales preferred
• Knowledgeof products sold in the Profit Center

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
• Possess outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.