Plumbing & HVAC Dispatch Specialist

Aksarben Heating, Air Conditioning, Plumbing; Chesapeake (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

Low-cost medical (as low as $5/week)

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong 팀

Career growth opportunities within a国家

Job summary

RS Andrews, in partnership with American Residential Services, is seeking a highly organized Plumbing Dispatcher to coordinate daily scheduling and support residential plumbers. This fast-paced, in-office role focuses on service dispatch, technician routing, and customer scheduling throughout the day.

We offer weekly pay, paid training, and benefits after an initial period, with growth opportunities within a national service network. This position requires in-office presence with no remote work.

Qualifications

• Experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC, plumbing, or home services preferred).
• Proficiency with Microsoft Office and a multi-line phone system.
• Must report daily to the office (no remote work available).

Responsibilities

• Dispatch plumber technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the service platform and dispatch system.
• Communicate with technicians and customers to provide updates on service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling coordination

MS Office / multi-line phones

Tools

Microsoft Office

Job description

RS Andrews, in partnership with American Residential Services, is seeking a highly organized Plumbing Dispatcher to coordinate daily scheduling and support residential plumbers. This fast-paced, in-office role focuses on service dispatch, technician routing, and customer scheduling throughout the day.

We offer weekly pay, paid training, and benefits after an initial period, with growth opportunities within a national service network. This position requires in-office presence with no remote work.