Plumbing Field Leader: Lead & Develop Techs

G.F. Bowman, Inc.; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Company truck

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

G.F. Bowman, Inc. is seeking a Plumbing Service Field Leader to direct and supervise our team of field technicians, ensuring top-notch service and adherence to Nexstar Service System.

You will work with the Service Manager to provide leadership, training, and support, ensuring customer satisfaction and operational success. Successful candidates will have 3+ years of plumbing service experience, a valid driver's license, and a clean background, with a positive, customer-focused attitude.

Qualifications

• 3 years Plumbing Service experience.
• Must have valid driver's license.
• Must have a clean criminal background.
• Possess a positive attitude, enthusiastic and fun approach to customer service.

Responsibilities

• Direct and supervise Plumbing Field Technicians, ensuring quality service and adherence to company processes.
• Assist the Service Manager with weekly ride-alongs and hands-on coaching for technicians.
• Provide training on technical skills, safety procedures, and company protocols.
• Support technicians during operating hours and after hours as needed.
• Manage warranty issues, callbacks, and troubleshooting, keeping callbacks within KPI metrics.
• Help onboard new Field Technicians and conduct ongoing training.
• Maintain personal technical proficiency and performance in line with company KPIs.
• Assists in conducting meetings and ongoing department training initiatives.
• Collaborate with the Service Manager, technicians, and dispatch teams to ensure the department's success.
• Have a desire to help and interact with people
• Solving and troubleshooting problems
• Installing and servicing plumbing needs

Skills

Plumbing leadership

Field supervision

Team coaching

Customer service

Strong communication

Driver's license

Background check clean

Job description

G.F. Bowman, Inc. is seeking a Plumbing Service Field Leader to direct and supervise our team of field technicians, ensuring top-notch service and adherence to Nexstar Service System.

You will work with the Service Manager to provide leadership, training, and support, ensuring customer satisfaction and operational success. Successful candidates will have 3+ years of plumbing service experience, a valid driver's license, and a clean background, with a positive, customer-focused attitude.