Plumbing Field Lead & KPI Coach

Hoffmann Brothers, LLC; Earth City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Hoffmann Brothers, LLC in St. Louis, MO is seeking a Plumbing Field Manager to lead technicians and drive KPI-based improvements. You will partner with Plumbing Managers, provide coaching, and coordinate training and ride-alongs to boost efficiency and profitability.

The role focuses on developing personnel, delivering feedback, and aligning with customer service and dispatch to meet business goals. Strong leadership and communication are essential.

Qualifications

• 1–3 years in a leadership role preferred with a solid foundation in plumbing products and services.
• Ability to inspire and lead others to achieve company goals.
• Excellent presentation and communication skills.
• Strong multi-tasking and organizational abilities with attention to detail.
• Selfless team player with integrity and flexibility.
• Proven track record of KPI-driven feedback and coaching.
• Experience coordinating training, ride-alongs, and 1-on-1 sessions.
• Comfortable working with customer service and dispatch teams.

Responsibilities

• Review and prepare feedback using data from invoices, timecards, KPI reports and option sheets.
• Assist technicians to achieve personal and professional goals.
• Schedule and conduct regular 1-on-1 coaching meetings for each technician.
• Coordinate and conduct training and ride-alongs.
• Work with customer service and dispatch to ensure business success.
• Resolve customer concerns requiring management involvement.

Skills

Leadership experience

Coaching & mentoring

Communication skills

Presentation skills

Time management

Team motivation

Customer service coordination

Data-driven feedback

Job description

Hoffmann Brothers, LLC in St. Louis, MO is seeking a Plumbing Field Manager to lead technicians and drive KPI-based improvements. You will partner with Plumbing Managers, provide coaching, and coordinate training and ride-alongs to boost efficiency and profitability.

The role focuses on developing personnel, delivering feedback, and aligning with customer service and dispatch to meet business goals. Strong leadership and communication are essential.