Plumbing Field Manager

Hoffmann Brothers, LLC; Earth City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Hoffmann Brothers, LLC in St. Louis, MO is seeking a Plumbing Field Manager to lead technicians and drive KPI-based improvements. You will partner with Plumbing Managers, provide coaching, and coordinate training and ride-alongs to boost efficiency and profitability.

The role focuses on developing personnel, delivering feedback, and aligning with customer service and dispatch to meet business goals. Strong leadership and communication are essential.

Qualifications

• 1–3 years in a leadership role preferred with a solid foundation in plumbing products and services.
• Ability to inspire and lead others to achieve company goals.
• Excellent presentation and communication skills.
• Strong multi-tasking and organizational abilities with attention to detail.
• Selfless team player with integrity and flexibility.
• Proven track record of KPI-driven feedback and coaching.
• Experience coordinating training, ride-alongs, and 1-on-1 sessions.
• Comfortable working with customer service and dispatch teams.

Responsibilities

• Review and prepare feedback using data from invoices, timecards, KPI reports and option sheets.
• Assist technicians to achieve personal and professional goals.
• Schedule and conduct regular 1-on-1 coaching meetings for each technician.
• Coordinate and conduct training and ride-alongs.
• Work with customer service and dispatch to ensure business success.
• Resolve customer concerns requiring management involvement.

Skills

Leadership experience

Coaching & mentoring

Communication skills

Presentation skills

Time management

Team motivation

Customer service coordination

Data-driven feedback

Job description

Over the last 10 years, Hoffmann has grown from a small family business of 50 employees to a 600+ member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team.

As thePlumbing Field Managerin St. Louis, MO, you will work as part of a dynamic and passionate team to create accountability, enhance communication, and focus on improvements to efficiency and profitability within your department. You will accomplish this by working in conjunction with the other Plumbing Managers to provide technicians with KPI-driven feedback, coordinating 1-on-1’s, preparing review materials, reviewing technician callbacks, performing jobsite visits, and training, and facilitating group meetings.

Responsibilities

• Under the Plumbing Manager’s direction, review and prepare feedback using data from invoices, timecards, KPI reports, productivity reports and option sheets.
• Assist each individual technician and help them to achieve their goals, both personal and professional
• Scheduling, preparing, and conducting regular 1-on-1 coaching meetings for each technician.
• Coordinate and conduct training and ride-alongs.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Resolve customer concerns that require management involvement.
• Proven track record of strong performance, with 1-3 years in a leadership role preferred and solid foundational knowledge of the Plumbing industry to include the products and services offered.
• Ability to inspire and lead others to attain company goals.
• Good presentation skills; able to convey confident and decisive messages.
• Multi-tasker who enjoys working with diverse teams on varied projects.
• Detail oriented and highly organized with exceptional follow-through abilities.
• Selfless individual who can prioritize the needs of the team above individual needs.
• High integrity with advanced communication skills and ability to make solid connections.
• Strong desires to motivate technicians to be better tomorrow than they are today.
• Highly motivated, self-starter who is flexible and has a great attitude on life.

Qualifications

• Proven track record of strong performance, with 1-3 years in a leadership role preferred and solid foundational knowledge of the Plumbing industry to include the products and services offered.
• Ability to inspire and lead others to attain company goals.
• Good presentation skills; able to convey confident and decisive messages.
• Multi-tasker who enjoys working with diverse teams on varied projects.
• Detail oriented and highly organized with exceptional follow-through abilities.
• Selfless individual who can prioritize the needs of the team above individual needs.
• Passionate about Hoffmann Brothers and loves the brand.
• High integrity with advanced communication skills and ability to make solid connections.
• Strong desires to motivate technicians to be better tomorrow than they are today.