Plumbing Dispatch Specialist - Fast-Paced Coordinator

Service Champions; Orange (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Service Champions in Orange County is hiring an in-office Dispatcher for the Plumbing department. You will coordinate service calls, dispatch field technicians, and act as the communication hub for customers and internal teams.

The role requires 2+ years of dispatching experience, excellent communication, and the ability to manage multiple tasks in a fast-paced setting. Training and growth opportunities are offered in a collaborative, supportive environment.

Qualifications

• 2+ years of dispatching experience.
• Excellent verbal and written communication skills.
• HVAC or Plumbing Dispatch industry experience preferred.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Skills

Dispatching

Communication

Multitasking

Customer service

Problem solving

Computer skills

Tools

Service Titan

Call center software

Job description

Service Champions in Orange County is hiring an in-office Dispatcher for the Plumbing department. You will coordinate service calls, dispatch field technicians, and act as the communication hub for customers and internal teams.

The role requires 2+ years of dispatching experience, excellent communication, and the ability to manage multiple tasks in a fast-paced setting. Training and growth opportunities are offered in a collaborative, supportive environment.