Plumbing Comfort Advisor

SAILOR; Aubrey (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Sailor's Air & Plumbing in Aubrey, TX seeks a Plumbing Comfort Advisor to guide homeowners to the right plumbing solutions. You’ll educate customers, present repair and replacement options, and close deals that improve safety, efficiency, and value.

Responsibilities include in-home consultations, building accurate quotes, following up with leads, and collaborating with install teams to ensure a smooth handoff. A valid driver’s license, strong communication, and a proven sales record are required.

Qualifications

• 1-3+ years of experience in outside sales, in-home sales, or a consultative/B2C sales environment (plumbing or home services industry preferred).
• Working knowledge of plumbing systems and terminology sufficient to speak credibly with customers and technicians.
• Proven track record of meeting or exceeding sales goals.
• Valid driver's license and clean driving record; reliable transportation for in-home appointments.
• Flexible schedule, including some evenings/weekends to accommodate customer availability.

Responsibilities

• Conduct in-home consultations to assess customers' plumbing needs, current systems, and budget.
• Recommend and present plumbing repair, replacement, and maintenance plan options tailored to each customer.
• Build accurate, transparent quotes and proposals using company pricing and financing tools.
• Educate customers on system performance, water efficiency, and long-term value to support informed buying decisions.
• Meet or exceed individual sales targets and contribute to overall branch revenue goals.
• Follow up with leads and past customers to nurture relationships and generate repeat/referral business.
• Collaborate with install and service teams to ensure a smooth handoff and customer experience post-sale.
• Stay current on plumbing products, promotions, financing options, and industry trends to speak credibly with customers.
• Maintain CRM records, sales pipeline updates, and required documentation for every opportunity.
• Uphold company standards for professionalism, integrity, and customer satisfaction throughout the sales process.

Skills

Consultative selling

Relationship building

Communication

Active listening

Time management

Education

High school diploma or GED

Trade certification in plumbing

Tools

CRM software

Pricing tools

Job description

Job Purpose:As a Plumbing Comfort Advisor at Sailor's Air & Plumbing, you will be responsible for helping homeowners find the right plumbing solutions for their homes. You'll combine plumbing system knowledge with a consultative sales approach to educate customers, present repair and replacement options, and close deals that improve safety, efficiency, and value for every household you serve.Key Responsibilities:Conduct in-home consultations to assess customers' plumbing needs, current systems, and budget.Recommend and present plumbing repair, replacement, and maintenance plan options tailored to each customer (water heaters, repiping, fixtures, drain/sewer systems, etc.).Build accurate, transparent quotes and proposals using company pricing and financing tools.Educate customers on system performance, water efficiency, and long-term value to support informed buying decisions.Meet or exceed individual sales targets and contribute to overall branch revenue goals.Follow up with leads and past customers to nurture relationships and generate repeat/referral business.Collaborate with install and service teams to ensure a smooth handoff and customer experience post-sale.Stay current on plumbing products, promotions, financing options, and industry trends to speak credibly with customers.Maintain CRM records, sales pipeline updates, and required documentation for every opportunity.Uphold company standards for professionalism, integrity, and customer satisfaction throughout the sales process.High school diploma or GED required; trade certification or coursework in plumbing a plus.1-3+ years of experience in outside sales, in-home sales, or a consultative/B2C sales environment (plumbing or home services industry preferred).Working knowledge of plumbing systems and terminology sufficient to speak credibly with customers and technicians (prior plumbing installation/service experience is a strong plus, but not required).Proven track record of meeting or exceeding sales goals.Strong communication, presentation, and active-listening skills; comfortable presenting pricing and closing deals face-to-face.Ability to build rapport and trust quickly with homeowners from diverse backgrounds.Familiarity with CRM software and basic proposal/estimating tools (or willingness to learn company-specific systems).Valid driver's license and clean driving record; reliable transportation for in-home appointments.Ability to pass a background check and drug screening.Flexible schedule, including some evenings/weekends to accommodate customer availability.Self-motivated, goal-oriented, and comfortable working independently in the field.