Plumber Manager

Raptor Rooter and Plumbing; Spokane Valley (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee assistance program

401k with 3% matching

PTO (after 6 months)

Corporate discount at local fitness

Employee education program (licensing)

Consistent schedule

Growth opportunities

Job summary

Raptor Rooter & Plumbing in Spokane Valley, WA seeks a full-time Plumber Manager to lead our plumbing technicians. The role offers a salary of $90,000 - $130,000 per year with benefits and growth opportunities.

You will supervise service technicians, handle customer issues, and drive training programs to ensure top-quality service. Responsibilities include mentoring staff, maintaining standards, and coordinating with the business manager on equipment needs and pricing accuracy.

Qualifications

• 5+ years of experience as a service plumber.
• 2+ years of management experience.
• 2+ years of business school education.
• PL02 certification.
• Ability to identify training needs and develop training programs.
• Ability to set standards and conduct performance reviews.
• Ability to meet revenue targets and identify new streams of income.
• Ability to professionally handle customer complaints.
• ServiceTitan proficiency.
• Valid driver’s license.
• High school degree or equivalent.
• Excellent leadership and interpersonal skills.
• Reliable, persistent, and a self-starter mentality.
• Willingness to learn more.

Responsibilities

• Guide and mentor service technicians, helpers, and customer service reps.
• Address technical questions and help resolve on-the-job challenges to ensure efficient service delivery.
• Dedicate one day per month to field-based training and lead weekly technical and sales training.
• Oversee performance by setting standards and monitoring team metrics for coaching and growth.
• Collaborate with the business manager to identify equipment needs and manage procurement.
• Review ServiceTitan data and invoices to ensure pricing accuracy and identify discrepancies.
• Identify opportunities to expand services.
• Foster a positive, collaborative work environment.

Skills

Leadership

Interpersonal skills

Training program development

Performance reviews

Revenue targets

Customer service

Communication

Self-starter

Education

Business school education

High school diploma or equivalent

PL02 certification

Tools

ServiceTitan

Job description

Raptor Rooter & Plumbing, a well-established company in Spokane Valley, Washington, is currently seeking a full-time Plumber Manager to provide leadership to our team of plumbing technicians. We offer a salary of $90,000 - $130,000/year and generous benefits, such as:

• Health, dental, and vision insurance
• Employee assistance program
• 401k with 3% matching
• PTO (after 6 months)
• Corporate discount at local fitness center
• Employee education program that covers classes and licensing fees for certain licenses
• Consistent schedule
• Options for growth within the company

This full-time role will generally adhere to standard business hours, with some flexibility to support a 24/7 emergency service operation and the needs of the team. This includes being available by phone on weekends until 10:00 pm.

This Plumber Manager position offers a stable career opportunity for a dedicated professional seeking to contribute to a reputable organization.

ABOUT US

Since 2017, our family-owned and local company has been serving the Washington and Idaho area with the goal of providing top-notch service to every customer we assist. Currently, we provide service and construction plumbing for residential and multi-residential clients. As we continue to grow, we will be adding commercial services to our company offerings! Some of the service jobs we take on involve leaking pipes, sump pump repairs, sump pump installations, water heaters, frozen pipes, sewage backups, and more. No job is too big or too small for us to handle. We also offer 24/7 emergency services because we know that issues can happen at any time, day or night.

In addition to giving our customers great results, we strive to provide our team with a family-like atmosphere where they feel right at home. Because we have our employees' best interests in mind, we also offer highly competitive pay and great benefits. If you're looking to join a stand-up team where you feel appreciated for your efforts, look no further!

REQUIREMENTS

• 5+ years of experience as a service plumber
• 2+ years of management experience
• 2+ years of business school education
• PL02 certification
• Ability to identify training needs and develop training programs
• Ability to set standards and conduct performance reviews
• Ability to meet revenue targets and identify new streams of income
• Ability to professionally handle customer complaints
• ServiceTitan proficiency
• Valid driver's license
• High school degree or equivalent
• Excellent leadership and interpersonal skills
• Reliable, persistent, and a self-starter mentality
• Willingness to learn more

PREFERRED

• PL01 certification
• Journeyman license

YOUR DAY AS A PLUMBER MANAGER

As the Plumber Manager, you'll guide and mentor service technicians, helpers, and customer service reps. You'll address technical questions and assist in resolving on-the-job challenges to ensure efficient and effective service delivery. You'll demonstrate your commitment to team development by dedicating one day each month to field-based training and leading weekly technical and sales training. Your role will also involve overseeing performance by providing constructive feedback, setting performance standards, and monitoring team metrics to support coaching and growth.

Strong communication and interpersonal skills will be essential as you foster a positive and collaborative work environment. You'll work closely with the business manager to identify equipment needs, manage procurement processes, and help develop and implement company policies and procedures. On the administrative side, you'll review ServiceTitan data and invoices to ensure pricing accuracy, identify discrepancies, and look for opportunities to expand services.

Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.