PLM Systems IT Support Specialist

LanceSoft Inc; Westborough (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading workforce solutions provider in Massachusetts is seeking an IT Support Consultant/Admin to provide support for PLM software and systems. The role involves troubleshooting issues, managing support tickets, and delivering user training. The ideal candidate should possess excellent analytical and communication skills, familiarity with PLM systems, and knowledge of regulatory standards, especially in the Life Sciences sector. This full-time role offers the opportunity to engage with both local and virtual teams to enhance customer satisfaction.

Qualifications

• Experience with PLM software and systems is preferred.
• Knowledge of regulatory standards like ISO and FDA is beneficial.
• Experience in the Medical Device and Pharmaceutical industries is a plus.

Responsibilities

• Engage with local and virtual teams to clarify support issues.
• Manage support tickets and conduct user training.
• Translate high-level business requirements into functional specifications.
• Develop support documentation and ensure best practices.

Skills

Troubleshooting

Excellent communication skills

Analytic skills

Interpersonal skills

Tools

PLM systems/tools

Quality Management System tools

Job description

A leading workforce solutions provider in Massachusetts is seeking an IT Support Consultant/Admin to provide support for PLM software and systems. The role involves troubleshooting issues, managing support tickets, and delivering user training. The ideal candidate should possess excellent analytical and communication skills, familiarity with PLM systems, and knowledge of regulatory standards, especially in the Life Sciences sector. This full-time role offers the opportunity to engage with both local and virtual teams to enhance customer satisfaction.