PLM Process & Systems Support Consultant

LanceSoft Inc; Westborough (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A recognized workforce solutions company based in the United States is seeking a PLM Process & Systems Support Consultant. This role involves supporting the user base of a PLM software, managing support tickets, and conducting user training to enhance customer satisfaction. Ideal candidates will have experience with PLM tools, regulatory standards in medical devices or pharmaceuticals, and strong analytical and communication skills. This is a contract position based in Westborough, Massachusetts.

Qualifications

• Experience with PLM related systems/tools.
• Knowledge of Quality Management System tools.
• Familiarity with medical device and pharmaceutical regulations.
• Documented LEAN skills.

Responsibilities

• Engage with teams to drive clarity on support issues.
• Develop and maintain support documentation and best practices.
• Manage support tickets and user training for PLM solutions.
• Translate business requirements into functional specifications.
• Effectively communicate status and progress to management.

Skills

Effective communication skills

Analytic skills

Interpersonal skills

Problem-solving

Multi-tasking

Familiarity with ISO/FDA standards

Job description

PLM Process & Systems Support Consultant

Contract

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Actively support our PLM software user base. This person will need to troubleshoot and will have admin access to the system to help resolved issues. Think of this as an IT support position, but specifically for a PLM software.

Actively support the rollout of our process & system capabilities within the Life Sciences PLM platform and ensure long term sustainability/adherence.

Responsibilities

• The Process & Systems support consultant will engage with local team as well as a virtual, cross-functional team, and drive clarity on support issues that arise.
• Develop and maintain support documentation, best practice, leverage potential synergies, and document common processes and tools/systems where appropriate.
• Manage support tickets and questions, as well as user trainings of our PLM solution and processes and ultimately increase customer satisfaction.
• Support the ‘user community’ (within area of responsibility) and report to the central PLM team for any functional input (e.g. enhancement requests).
• Will have PLM solution administrator tasks to support urgent requests that require Admin rights in the system.
• Translate high-level business requirements into detailed functional specifications and manage requests for changes to the specifications.
• Train and communicate on standardization.
• Effectively communicate status, progress, issues, risks, plans to manager.
• Excellent communication skills: able to clearly communicate information in an easy to understand manner; able to deliver message effectively verbally and in writing.
• Demonstrated effective interpersonal, teamwork, networking skills, collaboration.
• Strong analytic skills, creative and business focused/result oriented problem solver.
• Change agent with energy, passion & enthusiasm to support and drive change.
• Ability to make decisions under pressure and take ownership for assigned tasks.
• Ability to multi-task & handle tasks with competing priorities effectively.
• Familiarity with ISO, FDA and other regulatory standards.

Desired Characteristics

• Demonstrated experience and functional knowledge of PLM related systems/tools.
• Demonstrated experience/knowledge of Quality Management System related tools.
• Demonstrated experience with regulations in the Medical Device and/or Pharmaceutical industries.
• Demonstrated/Documented LEAN skills.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.