IT Support Consultant/Admin - PLM Software & Systems

LanceSoft Inc; Westborough (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading workforce solutions provider in Massachusetts is seeking an IT Support Consultant/Admin to provide support for PLM software and systems. The role involves troubleshooting issues, managing support tickets, and delivering user training. The ideal candidate should possess excellent analytical and communication skills, familiarity with PLM systems, and knowledge of regulatory standards, especially in the Life Sciences sector. This full-time role offers the opportunity to engage with both local and virtual teams to enhance customer satisfaction.

Qualifications

• Experience with PLM software and systems is preferred.
• Knowledge of regulatory standards like ISO and FDA is beneficial.
• Experience in the Medical Device and Pharmaceutical industries is a plus.

Responsibilities

• Engage with local and virtual teams to clarify support issues.
• Manage support tickets and conduct user training.
• Translate high-level business requirements into functional specifications.
• Develop support documentation and ensure best practices.

Skills

Troubleshooting

Excellent communication skills

Analytic skills

Interpersonal skills

Tools

PLM systems/tools

Quality Management System tools

Job description

IT Support Consultant/Admin - PLM Software & Systems

Full-time

In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.

Actively support our PLM software user base. This person will need to troubleshoot and will have admin access to the system to help resolved issues. Think of this as an IT support position, but specifically for a PLM software.

Actively support the rollout of our process & system capabilities within the Life Sciences PLM platform and ensure long term sustainability/adherence.

Responsibilities

• The Process & Systems support consultant will engage with local team as well as a virtual, cross-functional team, and drives clarity on support issues that arise.
• Develop and maintain support documentation, best practice, leverage potential synergies, and document common processes and tools/systems where appropriate.
• Manage support tickets and questions, as well as user trainings of our PLM solution and processes and ultimately increase customer satisfaction.
• Support the ‘user community’ (within area of responsibility) and report to the central PLM team for any functional input (e.g. enhancement requests)
• Will have PLM solution administrator tasks to support urgent requests that require Admin rights in the system.
• Translate high-level business requirements into detailed functional specifications and manage requests for changes to the specifications.
• Train and communicate on standardization
• Effectively communicate status, progress, issues, risks, plans to manager.
• Excellent communication skills: able to clearly communicate information in an easy to understand manner; able to deliver message effectively verbally and in writing.
• Demonstrated effective interpersonal, teamwork, networking skills, collaboration.
• Strong analytic skills, creative and business focused/result oriented problem solver
• Change agent with energy, passion & enthusiasm to support and drive change
• Ability to make decisions under pressure and take ownership for assigned tasks.
• Ability to multi-task & handle tasks with competing priorities effectively
• Familiarity with ISO, FDA and other regulatory standards

Desired Characteristics

• Demonstrated experience and functional knowledge of PLM related systems/tools
• Demonstrated experience/knowledge of Quality Management System related tools
• Demonstrated experience with regulations in the Medical Device and/or Pharmaceutical industries
• Demonstrated/Documented LEAN skills

Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.