Players Club Representative - Players Club

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 21,000 - 32,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking a Guest Service Ambassador to deliver exceptional guest service and promote the casino's loyalty program. You will enroll new players, explain benefits, issue rewards and assist guests with inquiries to enhance the gaming experience.

You will participate in marketing events and support both front of house and back of house duties for concerts and celebrity appearances, while upholding our core values and compliance with regulations.

Qualifications

• Six months of customer service experience, preferably in a casino or hospitality setting.
• Ability to work overnights, weekends and holidays depending on schedule.
• Strong passion for delivering excellent Guest Service.
• Must have strong verbal and non-verbal communication skills.
• Desire to grow within Seminole Gaming and Hard Rock International.
• Interest in training programs such as SGA University, MAP and PLOT.
• Belief in core values: Integrity, Respect, Accountability, Passion and Dedication, Communication, Fun.
• 5F personality: Fun, Fast, Focused, Fresh, Friendly.
• Ability to anticipate and meet guests' needs.
• Comply with Gaming Commission Regulations and Seminole Tribe policies.

Responsibilities

• Provide exceptional customer service to casino guests while promoting the loyalty program.
• Enroll potential players into the Unity program and explain program benefits.
• Greet guests and provide personalized service, sharing information on amenities, promotions and entertainment.
• Maintain discretion and professionalism with guests and VIPs.
• Participate in marketing events such as concerts, meet and greets, giveaways and tournaments.
• Assist with front of house and back of house duties for events and celebrity appearances.

Skills

Customer service

Guest relations

Verbal communication

Non-verbal communication

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Player’s Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution.

Essential Duties Include, But Are Not Limited To

• A Guest Service Ambassador is responsible for providing exceptional customer service to casino guests while promoting and navigating the casino’s loyalty program.
• This role involves enrolling potential new casino players into the Unity program, explaining the programs benefits, issuing rewards, and assisting with guest inquiries to enhance the overall gaming experience.
• Greeting and providing personalized service for guests that may include handling guest inquiries and concerns in a professional manner, provide information about casino amenities, promotions and entertainment.
• Exhibit integrity, discretion and a calm professional manner while interacting with guests and VIPs.
• Maintain confidentiality of all casino data.
• Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments.
• Performing front of house and back of house duties for concerts and high profile celebrity events.
• Other duties as assigned.

Qualifications

• Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
• The ability to work overnights, weekends, and holidays depending on assigned schedule.
• The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Desire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International.
• Interest in growing professional knowledge through the property’s extensive training programs, such as SGA University, The Marketing Apprentice Program (MAP), and the Preparing Leaders of Tomorrow Program (PLOT).
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Must possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, frequent sitting, sometimes stooping and bending.
• The employee must frequently lift and/or move up to 40 pounds.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#gotoworkhappy

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.