Player's Club Rep (Guest Service)

006 Seminole Casino Immokalee; Immokalee (FL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Seminole Casino Immokalee is seeking a energetic team member to identify and recruit players for the Players Club, greeting guests and promoting casino offerings. You will handle guest interactions with enthusiasm, maintain data accuracy, and support club promotions to create memorable experiences.

The role emphasizes professional appearance, teamwork, and a strong understanding of the Players Club benefits while delivering excellent customer service on site in Immokalee, FL.

Qualifications

• Outgoing personality and professional demeanor.
• Greet and interact with guests in a courteous, friendly manner.
• Must understand and communicate Player’s Club benefits.

Responsibilities

• Solicit and identify new gaming guests for the Players Club.
• Maintain accurate customer information with high data-entry standards.
• Promote Seminole Classic Casino and related promotions to guests.

Skills

Customer service

Data entry

People skills

Sales

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

SUMMARY

Solicits and identifies new gaming guests for the Players Club program. Maintains customer information assuring the highest standards of data entry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club.
• Greets and interacts with guests in the casino in a courteous and professional manner.
• Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must have a thorough understanding of the Player’s Club benefits.
• Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Creates and issues Player’s Club cards and promotes the program and related promotions.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Maintains integrity of database by following precise standards of data entry.
• Ensures the protection of customer’s rewards and credit lines.
• Must be able to work as a team.
• Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!