Front Desk Agent

Bally’s Corporation; Baton Rouge (LA); On-site; USD 17,000 - 24,000; Full time

Job summary

Bally's Corporation in Baton Rouge, LA is seeking a Front Desk Agent to warmly welcome guests, manage check‑in/check‑out, and maintain confidentiality of guest information. You will support arrival and departure experiences with efficiency and courtesy.

The role includes assisting guests with reservations, handling phone calls, processing payments, and communicating hotel amenities. A team‑oriented, service‑driven candidate thrives in this environment.

Qualifications

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred.
• Hotel experience preferred.

Responsibilities

• Check-in and check-out processes for guests.
• Assist with guest requests and reservations.
• Answer phones and manage messages.
• Maintain guest confidentiality of information.
• Process guest payments and accounts at checkout.
• Inform guests about hotel amenities and offerings.
• Maintain knowledge of occupancy and events affecting operations.
• Escalate issues to supervisor as needed.

Skills

Guest service mindset

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Hotel operating systems

Computer literacy

Job description

About the role

Jump into the role The Front Desk Agent is under the direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. In addition to providing outstanding guest service to internal and external guests.

Responsibilities

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Create and update guest reservations upon request based on hotel availability.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Performs related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Experience with hotel operating systems preferred
• Previous experience with computers is preferred
• Hotel Experience preferred

Target Compensation Range

• $15.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Role requirements

• Hotel Experience preferred
• Previous experience with computers is preferred
• Experience with hotel operating systems preferred
• High school diploma or equivalent required

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.