Players Club - Representative I - PT

005 Seminole Casino Coconut Creek; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

005 Seminole Casino Coconut Creek is seeking team members to engage guests with courteous, professional service on the casino floor and to promote Players’ Club and related promotions. Knowledge of the guest-tracking system and promotions is important for delivering a high-standard guest experience.

Responsibilities include greeting guests, handling data entry, and ensuring responsible gaming while upholding the company values. Opportunities to grow within a dynamic hospitality environment.

Qualifications

• 6 months customer service experience, most preferably in a casino or hospitality environment.
• Must possess exceptional guest service skills.
• Must have good verbal communication skills.
• Must have good phone etiquette.
• Must have basic computer skills.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.

Responsibilities

• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Create and issue Players’ Club cards and promote the program and related promotions.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customers’ rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Skills

Guest service

Verbal communication

Phone etiquette

Basic computer skills

Job description

Job Description: Our Commitment to Service

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home.

Under the direction of the Players’ Club Supervisor and Players’ Club Manager solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information while assuring the highest standards of data entry and guest relations and assists with mobile sign-ups for guests on the casino floor.

Essential Job Functions

• Greet and interact with guests in the casino in a courteous and professional manner.
• Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Create and issue Players’ Club cards and promote the program and related promotions.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customers’ rewards and credit lines.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Qualifications

• 6 months customer service experience, most preferably in a casino or hospitality environment.
• Must possess exceptional guest service skills.
• Must have good verbal communication skills.
• Must have good phone etiquette.
• Must have basic computer skills.
• Must be able to work standing/walking for long periods of time, with or without reasonable accommodation.
• Must be team-oriented and must enjoy working with and assisting people.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position. This position requires frequent sitting, walking, sometimes stooping, bending and lifting up to a maximum of 40 lbs.

Work Environment

May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Disclaimer. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!