Players Club Representative - Full Time

Bally's Twin River Lincoln; Lincoln (RI); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health coverage

Résumé du poste

Bally's Twin River Lincoln is hiring a Guest Services Clerk to staff the Players Club booths and support the Marketing department's initiatives, including Direct Mail, Promotions, Events and the Call Center.

This role focuses on building guest relationships, assisting with account creation and inquiries, and ensuring accurate, friendly service across promotions, events, and ticketing operations within a casino environment.

Qualifications

• Customer-focused guest service experience preferred.
• Able to communicate clearly with guests and colleagues.
• Willingness to work flexible hours including days, nights, weekends, and holidays.

Responsabilités

• Staff Players Club booths and assist with database entries in ACSC.
• Update and correct Players Club accounts; answer guest inquiries about points and promotions.
• Explain benefits and privileges of the Players Club to guests.
• Identify high-value guests and build relations to grow club participation and email sign-ups.
• Assist with promotions, events, ticketing, and Call Center duties as needed.
• Coordinate with other departments to ensure guest satisfaction and smooth operations.

Connaissances

Customer service

English proficiency

Communication skills

Team player

Flexibility

Formation

High School diploma or equivalent

Outils

MS Office

Windows OS

ACSC

Micros POS

Ticketmaster

Description du poste

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

To staff the Players Club booths and assist with executing all efforts of the Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center

Responsibilities:

• PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts.
• Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned.
• Understand and properly communicate the benefits and privileges of the Players Club.
• Recognize and build relationships with frequent guests.
• Recognize abusers of the program and notify Management.
• Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
• Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
• Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
• Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
• Staff Catch a Rising Star ticket booth on show nights.
• Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
• Assist with Bus Tour greeting if required.
• Responsible for maintaining contact with other departments to ensure guest satisfaction.
• Inform management of all issues that may affect the smooth operations of the booths.
• Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
• All other related duties as assigned.

Qualifications:

• Superior customer service skills (1-3 years' experience preferred)
• Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees
• Ability to speak, read and write English; bilingual is a plus
• High School diploma or equivalent
• Computer proficiency - Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs- Micros POS, ACSC, Total Promo, Ticketmaster
• Ability to work flexible hours including days, nights, weekends, and holidays to specific job role
• Excellent communication skills and the ability to communicate with all levels of employees and guests
• Thorough working knowledge of the casino’s procedures and guidelines are required
• Ability to work independently as well as part of a team
• Excellent Problem-Solving Skills and Ability to Work Under Pressure
• Ability to Effectively Present Information about the Facility and Respond to Inquiries or Complaints from Guests
• Ability to Read, Analyze and Interpret Documents and Apply Common Sense Understanding to Carry Out Instructions
• Ability to Define Problems, Collect Data, Establish Facts and Draw Valid Conclusions

Physical/Mental Requirements:

• Constantly must be able to walk, stand and sit for long periods of time.
• Occasionally must be able to lift up to 20lbs.

Working Conditions:

• Gaming environment includes smoke, noise and bright lights.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.