Host - Casino

Bally's Corporation; Marquette (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Top industry pay

401k with company match

Comprehensive health packages

Job summary

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It operates 15 casinos across 10 states and has extensive entertainment offerings including Bally's Interactive and Bally Bet platforms.

The role focuses on VIP guest development and delivering a favorable gaming experience through high-quality service, with duties spanning guest communications, comps evaluation, and collaboration across departments.

Qualifications

• Experience in customer service or sales roles.
• Ability to communicate effectively with guests and team members.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Identify and develop VIP guest relationships to deliver exceptional gaming experiences.
• Provide guidance and excellent service to internal and external guests.
• Evaluate guest activity; issue comps where appropriate.
• Coordinate with Marketing and other departments to relay guest needs.

Job description

Why Bally's:

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Responsible for identification, development and maintenance of all VIP guest as well as for providing a favorable gaming experience for those guests. Provides outstanding guest service to internal and external guests.

Responsibilities:

• Ensure consistent high-quality service to all our team members and guests.
• Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Evaluate and rate guests' play to issue comps.
• Maintain and manage a designated block of guests and meet established goals.
• Implement programs to increase rated play in table games and slots. Communicate verbally and in writing with guests regarding available services, promotions, and special events.
• Review all departmental activity with Marketing Manager.
• Timely communicate all player development issues.
• Facilitate communication between guests and other departments when necessary.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week or predetermined targeted goal.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Complete all government reporting.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Competencies:

• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule.
• Must have a professional demeanor and presence with the ability to interact with individuals at all levels in the Company and in external organizations.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

Work Environment:

An office environment. A casino environment exposed to electricity, bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May include a boat and/or floating barge. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Additional Benefits:

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

Wage:

$21.63 based on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

• Bachelors of Marketing (required)
• High School (required)

Experience

• Two years of experience in the sales or marketing field is preferred (preferred)

Licenses & Certifications

• Iowa - Class C (required)

Skills

• Customer Service (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.