Hospitality Host - Player Development

002 Seminole Casino Classic; Town of Florida (NY); On-site; USD 38,000 - 70,000; Full time

Job summary

Seminole Classic Casino is seeking a Hospitality Host to provide hands-on real-time service for VIP guests, coordinating with the Player Development team. You will engage on the casino floor, respond to requests, promote Unity Rewards, and uphold high guest satisfaction in a fast-paced setting.

Requirements include 2+ years of guest service in a casino or hotel, ability to work nights, weekends and holidays, and proficiency with CMP, LMS, and MS Office.

Qualifications

• 2+ years of guest service experience in a casino or hotel
• Ability to work nights, weekends and holidays
• Proficiency with CMP, LMS and Microsoft Office
• Exemplary guest service and interpersonal skills

Responsibilities

• Provide hands-on real-time service for VIP guests on the casino floor
• Coordinate with the Player Development team and promote Unity Rewards
• Respond to guest requests and ensure high levels of satisfaction
• Uphold policies and maintain a fast-paced, high-demand environment

Skills

Guest service

VIP guest engagement

Team coordination

Flexibility

Problem solving

Tools

CMP

LMS

Microsoft Office

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Seminole Classic Casino pioneered Indian gaming when it opened as the country's first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate's Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Unparalleled Service

Our Commitment to Service: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. The Hospitality Host is responsible for Casino Floor coverage supporting to the entire Player Development department. Administrative, Customer Service and systems expertise will be vital in all inner workings of this role. Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present such as days off etc. Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions will be necessary to understand the role completely. Knowledge of every responsibility and duty a Casino Host performs will be the goal for this team member. Making customers aware of the Unity Rewards program and teaching them the value of always using their card will gaming will be a daily responsibility.

Responsibilities

• Provide hands on real-time service for VIP customers that have relationships with Player Development team members.
• Demonstrates exceptional guest service to both internal and external customers with every interaction
• Provides timely and accurate service in a fast paced high demand atmosphere.
• Assists Casino Hosted guests with request and demands.
• Handle all operational aspects of player development department from opening to close daily
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately

Qualifications

• Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of CMP & LMS programs preferred
• Proficient knowledge of Microsoft Office, Excel, and Word preferred
• Experience in gaming machines and/or table games preferred
• Must have exceptional guest service skills
• Must have the ability to resolve stressful situations
• Must be able to make sound complimentary decisions based on tracked customer play
• Ability to work flexible schedules, including nights, weekends and holidays
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Work Environment

Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noiseThis position requires frequent standing and walking and the ability to lift up to 20 lbs. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focusMust be able to make sound complimentary decisions based on tracked customer playAbility to work flexible schedules, including nights, weekends and holidaysMust conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!