Players Club Representative

Colonial Downs Racetrack; Virginia (MN); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Colonial Downs Racetrack is seeking a friendly Player Services Representative to handle monetary transactions and serve as the main guest contact. The role involves cash handling, ticket redemptions, and maintaining accurate player records.

Responsibilities include processing jackpots, ensuring security of cash and assets, and supporting loyalty programs across events. Evening, weekend, and holiday shifts are common.

Qualifications

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• Must obtain and maintain Virginia Racing Commission License.

Responsibilities

• Perform verifications on money, coin transactions and check cashing.
• Process jackpots, cashes checks, and redeem gaming tickets for cash.
• Safeguard assets and adhere to internal controls and regulations.
• Maintain funds entrusted on shift and monitor for fraud or counterfeit activity.
• Balance funds and prepare reconciliation reports.
• Secure cash inventory and keys.
• Identify and gather information on valuable guests.
• Execute guest loyalty and direct marketing programs.
• Update Player accounts and data entry for Players Club memberships.
• Maintain knowledge of events, promotions and campaigns.
• Follow cash handling procedures and maintain workstation organization.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Cash handling

Regulatory knowledge

Microsoft Office

Cash management systems

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Cash management systems

Job description

Title: Players Club Representative

Requisition ID#: 4953

Location: Henrico, VA, US, 23228

Property: Colonial Downs Racetrack

Pay Range: $15.00 plus tips

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

The Player Services Representative performs all applicable transactions and serves as Guest contact. The Team Member may be required to work long hours, including nights, weekends, and holidays.

Compensation: $15 per hour plus tips

Essential Duties And Responsibilities

• Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
• Processes jackpots, cashes checks, cash advances, redeems valid gaming tickets received from patrons for an equivalent amount of cash. Other transactions may occur.
• Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
• Maintains and is held accountable for all funds entrusted on an assigned shift.
• Monitors for fraud, forged/counterfeit currency and/or tickets.
• Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.
• Ensures that the cash inventory and keys are always well secured.
• Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
• Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements.
• Accurately and efficiently performs data entry tasks associated with Players Club memberships.
• Reports and updates Player accounts using Player tracking database.
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
• Displays superior people skills and project mature presence and confidence.
• Follows all standard operating procedures and cash handling procedures.
• Maintains inventory and orderly workstation.
• Performs duties related to stocking of inventory.
• Utilizes promotion system for reprint of guest promotional materials.
• Knowledge of the ability to process OTB transactions and processes OTB Taxable wins as required.
• Performs other duties as assigned.

#roseshire

Required Skills And Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to formulate and communicate ideas.
• Knowledge of cash handling procedures, financial controls, and regulatory requirements.
• Knowledge of cash regulations, compliance requirements, and best practices.
• Proficient with Microsoft Office Suite and cash management systems.

Education And Experience

• High school diploma or equivalent required.
• Cash handling and guest service experience preferred.
• A combination of education and experience may be considered.
• Must obtain and maintain valid Virginia Racing Commission License.

Physical Requirements & Working Conditions

• The Team Member may be required to stand and walk for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift and/or move up to 25 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Richmond