Gaming Attendant

Rosie’s Gaming and Colonial Downs; Emporia (VA); On-site; USD 13,000 - 18,000; Full time

Job summary

Churchill Downs Incorporated's Rosie's Gaming Emporium in Emporia, VA is seeking a Gaming Attendant to service guests, handle hand-pay jackpots, and perform light repairs on HHR machines.

The role emphasizes guest relations in a busy environment, adherence to state regulations, and accurate paperwork. Join a team at Rosie's recognized for inclusivity and customer service.

Qualifications

• High School Diploma or equivalent.
• 6 months experience in a related field preferred.
• Must obtain and maintain a valid racing license.

Responsibilities

• Service guests, build relationships, and manage hand-pay jackpots.
• Maintain and perform preventative maintenance on HHR machines and components.
• Ensure all forms are signed and data entry is accurate.
• Promote responsible gaming and follow company policies and procedures.
• Monitor machines and promptly seek supervisory assistance when issues arise.

Skills

Verbal and written communication

Guest service

Gaming operations knowledge

Education

High School Diploma

6 months experience

Racing license

Job description

Title: Gaming Attendant

Requisition ID#: 5383

Location: Emporia, VA, US, 23847

Property: Rosie's Gaming Emporium - Emporia

Pay Range: 11.00

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines.

Pay Rate for this position is $11 hourly plus tips.

Essential Duties And Responsibilities

• Responsible for ensuring that all department paperwork and data entry is completed and entered correctly. These include jackpot slips, appropriate tax documents, guest claim forms. Team Member must ensure that all forms have the required signatures.
• Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR Machines during down time.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Has knowledge of all HHR machines on the gaming floor and can determine proper payouts.
• Protects company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
• Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.
• Promotes player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Must be able to read gaming floor glass and pay table information and be able to recall vital game histories.
• Notifies shift supervisor of irregularities in guests’ play.
• Ensures that all HHR machines are functioning properly and are available for play of guests.
• Knowledgeable of all basic Virginia Racing Commission rules and regulations.
• Maintains knowledge of company policies to ensure adherence to all safety protocols and procedures.
• Performs other related duties as assigned.

Required Skills And Abilities

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high-volume environment, preferred.
• Knowledge of gaming operations, rules, and regulations, preferred.

Education And Experience

• High School Diploma or equivalent.
• Six (6) months experience in a related field, preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

Physical Requirements & Working Conditions

• The Team Member will be required to stand and walk the duration of the shift.
• While performing the duties of this job, the Team Member is frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lightes, and secondhand smoke, depending on the assigned station and guest volume.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Richmond