Players Club Representative

Rosie’s Gaming and Colonial Downs; Collinsville (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Colonial Downs Group seeks a Players Club Representative in Collinsville, VA to handle guest transactions and data entry for Players Club memberships. The role emphasizes accuracy in cash handling, ticketing, and vouchers, while maintaining compliance with gaming regulations.

The position requires a high school diploma and may require obtaining a Virginia Racing Commission license. Training on the player tracking system and frequent customer-facing duties are involved.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Must obtain and maintain Virginia Racing Commission License.

Responsibilities

• Process cash, checks, and gaming vouchers accurately.
• Perform money verifications, jackpot payouts, and balance cash in hand.
• Handle guest transactions and maintain data entry for Players Club.
• Monitor for fraud and ensure compliance with gaming regulations.
• Provide customer service and respond to guest needs on site.

Skills

Verbal & written communication

MS Office

Cash handling

Professional demeanor

Gaming regulations

Player tracking system

Education

High school diploma

Virginia Racing Commission License (must obtain)

Job description

Title: Players Club Representative

Requisition ID#: 5175

Location: Collinsville, VA, US, 24078

Property: Rosie’s Game Room

Pay Range: 15.00

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

The Players Services Representative performs all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information.

Essential Duties And Responsibilities

• Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
• Processes jackpots, cashes checks, redeems valid gaming vouchers received from guests for an equivalent amount of cash and redeems gaming vouchers for cash. Other transactions may occur.
• Works as Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
• Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
• Maintains and is held accountable for all funds entrusted on an assigned shift
• Balances all money transactions and paperwork
• Handle guest financial transactions
• Monitors for fraud, forged/counterfeit currency and/or vouchers
• Balances all funds under his/her responsibility and prepare reconciliation reports accordingly
• Ensures that the cash inventory is always well secured
• Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service
• Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements
• Accurately and efficiently performs data entry tasks associated with Players Club memberships
• Records and reports databased information to management; may assist in updating database files
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events
• Must have knowledge of the player tracking system software
• Follows all standard operating procedures and cash handling procedures
• Issues food coupons, up to authorized limit, to guests
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.
• Performs other related duties as assigned.

Required Skills And Abilities

• Excellent verbal and written communication skills
• Proficiency in computer skills, including Microsoft Office, preferred.
• Professional demeanor and ability to communicate well with the public.
• Knowledge of cash handling skills
• Knowledge of gaming regulations, compliance requirements, and best practices

Education And Experience

• High school diploma or equivalent required
• Minimum of three (3) months cash handling experience preferred in related field.
• A combination of education and experience may be considered
• Must obtain and maintain valid Virginia Racing Commission License

Physical Requirements & Working Conditions

• The Team Member may be required to stand and walk for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift and/or move up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise and flashing lights depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Already Work Here?

Nearest Major Market

Blacksburg

Nearest Secondary Market

Virginia