Players Club Representative - Part Time

Bally's; Lincoln (RI); On-site; USD 19,000 - 25,000; Full time

Job summary

Bally's Corporation in Lincoln, RI is seeking a friendly PC Rep to manage Players Club accounts, enter new members, update balances, and answer guest inquiries about points, promos, and events. You will communicate benefits and build rapport with frequent guests while representing the company with professionalism.

You will assist with promotions and ticketing at events, staff the box office, and support call center tasks as needed.

Qualifications

• Superior customer service skills; 1-3 years' experience preferred.
• Outgoing, caring individual who can serve as an ambassador for the Company to guests and employees.
• Ability to speak, read and write English; bilingual is a plus.
• High School diploma or equivalent.
• Computer proficiency - Microsoft Office, Windows OS, database systems, email; ability to learn Micros POS, ACSC, Total Promo, Ticketmaster.
• Ability to work flexible hours including days, nights, weekends, and holidays.
• Excellent communication skills and ability to interact with all levels of staff and guests.
• Thorough knowledge of casino procedures and guidelines; work independently and in a team.
• Excellent problem-solving skills and ability to handle pressure.
• Ability to present information clearly and respond to inquiries or complaints.

Responsibilities

• Enter and update Players Club accounts in ACSC; create new accounts.
• Answer guest inquiries related to point balances, promotions, and events.
• Communicate benefits and privileges of the Players Club to guests.
• Recognize and build relationships with frequent guests.
• Identify abusers of the program and notify Management.
• Assist with promotions, events, and Will Call ticketing as needed.
• Staff Box Office and usher for concerts and events; assist with ticket distribution.
• Support Call Center tasks under Player Development when needed.
• Maintain contact with other departments to ensure guest satisfaction.

Skills

Customer service

Outgoing personality

English fluency

Bilingual (English/other)

High school diploma

Computer proficiency

POS systems familiarity

Teamwork

Problem solving

Flexible hours

Education

High school diploma or equivalent

Tools

Micros POS

ACSC

Total Promo

Ticketmaster

Job description

• PC Reps have involvement with the accumulative Players Club database which includes entering data into the ACSC computer program to create new Players Club accounts.
• Updating and/or making necessary corrections to existing Players Club accounts; and answering guest inquiries related to their Players Club account- ex. point balances, promotional entries earned.
• Understand and properly communicate the benefits and privileges of the Players Club.
• Recognize and build relationships with frequent guests.
• Recognize abusers of the program and notify Management.
• Be able to answer clearly and understand all guest questions; have expert knowledge of the facility including all promotions, offers and events and be able to accurately communicate this information to the guests.
• Actively seek out new Players Club members for card acquisition, utilization and email acquisition.
• Assist with, staff and monitor promotions such as slot tournaments, giveaways and award prizes.
• Assist with events by staffing the Box Office, serving as ushers for concerts and other events and working a Will Call table giving out complimentary tickets.
• Staff Catch a Rising Star ticket booth on show nights.
• Assist with working the Call Center under Player Development; making calls and offering/reserving gifts/offers.
• Assist with Bus Tour greeting if required.
• Responsible for maintaining contact with other departments to ensure guest satisfaction.
• Inform management of all issues that may affect the smooth operations of the booths.
• Must complete all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest service.
• All other related duties as assigned.

Qualifications:

• Superior customer service skills (1-3 years' experience preferred)
• Must be an outgoing and caring individual who can serve as an ambassador on behalf of the Company to both guests and fellow employees
• Ability to speak, read and write English; bilingual is a plus
• High School diploma or equivalent
• Computer proficiency - Microsoft Office, Windows Operating System, database systems, email and ability to learn various computer systems and programs- Micros POS, ACSC, Total Promo, Ticketmaster
• Ability to work flexible hours including days, nights, weekends, and holidays to specific job role
• Excellent communication skills and the ability to communicate with all levels of employees and guests
• Thorough working knowledge of the casino’s procedures and guidelines are required
• Ability to work independently as well as part of a team
• Excellent Problem-Solving Skills and Ability to Work Under Pressure
• Ability to Effectively Present Information about the Facility and Respond to Inquiries or Complaints from Guests
• Ability to Read, Analyze and Interpret Documents and Apply Common Sense Understanding to Carry Out Instructions
• Ability to Define Problems, Collect Data, Establish Facts and Draw Valid Conclusions

Physical/Mental Requirements:

• Constantly must be able to walk, stand and sit for long periods of time.
• Occasionally must be able to lift up to 20lbs.

Working Conditions:

• Gaming environment includes smoke, noise and bright lights.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.