Players Club Representative

Snoqualmie Casino & Hotel; Snoqualmie (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employer-paid health, dental, vision,

Life insurance & long-term disability

Tuition reimbursement & certification

EAP & 401(k)

Job summary

Snoqualmie Casino & Hotel seeks a Full-Time, non-exempt position to provide exceptional guest service at the Players Club and on the Express Bus route. You will respond to inquiries, issue Players Club cards, and assist bus passengers with data entry and promotions.

Responsibilities include redeeming points, informing about events, collecting fares, and maintaining accurate guest data. A friendly, professional attitude is essential for success.

Qualifications

• Experience in customer service or guest-facing roles.
• Strong communication and polite demeanor.
• Accurate typing and data entry skills.

Responsibilities

• Respond to Players Club inquiries and issue cards.
• Redeem Club points for cash and merchandise.
• Inform guests of promotions and club programs.

Skills

Customer service

Interpersonal skills

Keyboarding

Education

High School Diploma / GED

Two year college degree or equivalent experience

Tools

Word

Email

Excel

Job description

Description

Pay Rate: $21.91/hr. minimum. Dependent on experience.

Shift: Late swing. Weekends are required.

Position Type: Full-Time, non-exempt.

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $21.91/hr. - $23.00/hr., depending on experience, with opportunities for annual performance-based increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

Provide exceptional guest service by responding to Players Club inquiries, maintaining data entry and issuing Players Club cards, as well as providing an entertainment experience to our Express Bus passengers, as needed.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Utilize the Player Tracking System to redeem Club points for cash and merchandise.
• Ensure complete guest service at the Players Club with a positive and pleasant attitude towards casino players.
• Encourage guests to join the Players Club and inform them of the benefits of the program.
• Inform guests of all promotions, special events and club programs.
• Print cards for player tracking and inform guests of all rules and regulations.
• Enter and update player data information into the computer for members of the Players Club.
• Load the bus at the pickup locations using the reservation manifest.
• Collect the bus fare from passengers and comply with all policies and procedures regarding the handling of the bus fare.
• Communicate any minimum play requirements to guests as directed.
• Assists and interacts with passengers while in route to the casino.
• Ensure the safety of the passengers while loading and unloading the buses.
• Other duties and responsibilities as assigned.

Requirements

Education and Experience

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Experience in Customer Service.

Skills and Abilities

* This position requires successfully completing Word, Email, and Excel proficiency tests.

• Proven professional and polite personality.
• Proven customer relations skills.
• Accurate keyboarding skills.

PREFERRED

Education and Experience

• Two (2) year College Degree or equivalent experience.

Skills and Abilities

• Previous exposure to gaming atmosphere.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.