Players Club Representative

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daycare services

401K plan

Medical Insurance

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Tioga Downs is seeking a friendly Players Club Representative to deliver top-notch guest service at our property in Nichols, NY. You will respond to guest inquiries, explain club programs, and help guests with promotions and events across multiple outlets.

The role requires a High School diploma or GED, prior customer service experience preferred, and offers a comprehensive benefits package including daycare, a strong 401K, medical/dental/vision, and paid time off.

Qualifications

• High School diploma or GED required. Prior customer service experience preferred.

Responsibilities

• Maintains working knowledge of property and events to advise guests.
• Responds to guests’ requests, complaints or inquiries courteously and promptly.
• Knows area, package plans, special features, hours of operation and all Players Club outlets.
• Provides information about club programs, promotions and events across multiple properties.
• Informs guests about racing, food operations and projects for multiple properties.

Skills

Customer service

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Hourly Full-Time Nichols, NY, US

4 days ago Requisition ID: 4760

Players Club Representative

Do you have a passion for customer service? Tioga Downs is looking for Players Club Representatives to provide top-notch customer service for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.


• Responds to guests’ requests, complaints or inquiries courteously and promptly.


• Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.


• Provide information to guests about club program, promotions and events for multiple properties.


• Provide information to guests about racing, food operations, and project for multiple properties

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Previous Customer Service experience preferred.

PHYSICAL DEMANDS:

While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate.

Benefits Include:

• Daycare services for employees only -open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)


• Generous 401K plan - 100% Vested from the beginning!


• Medical, Dental, Vision and Life Insurance available for Full-Time Employees


• Paid Time Off, Sick Time and Holiday Pay


• Tuition Reimbursement *for eligible employees*


• Discounts available for Hotel, Restaurants, Spa Services, and more