Players Club Representative

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Daycare services for employees

Generous 401K plan

Medical, Dental, Vision and Life Ins

Paid Time Off

Tuition Reimbursement

Discounts on hotel/restaurants/spa

Job summary

Tioga Downs Casino Resort is seeking a courteous Players Club Representative to deliver top-notch guest service at our Nichols, NY location. You will answer questions, share information about club programs and events, and help guests with inquiries about racing and dining options across multiple properties.

The role requires a high school diploma or GED and prior customer service experience is preferred. This is a full-time, on-site position within a dynamic casino environment.

Qualifications

• High School diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Maintains working knowledge of the property and events to advise guests when possible.
• Responds to guests' requests, complaints or inquiries courteously and promptly.
• Possesses knowledge of area, package plans, special features, hours of operation and outlets of the Players Club.
• Provides information to guests about club programs, promotions and events for multiple properties.
• Provides information to guests about racing, food operations and projects for multiple properties.

Skills

Customer service

Guest relations

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Players Club - Tioga Regular Hourly Full-Time Nichols, NY, US

2 days ago Requisition ID: 4797

Do you have a passion for customer service? Tioga Downs is looking for Players Club Representatives to to provide top-notch customer service for our guests.

Players Club Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
• Responds to guests’ requests, complaints or inquiries courteously and promptly.
• Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.
• Provide information to guests about club program, promotions and events for multiple properties.
• Provide information to guests about racing, food operations, and project for multiple properties

EDUCATION and/or EXPERIENCE

High School diploma or GED required. Previous Customer Service experience preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

Benefits Include

• Daycare services for employees only -open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from the beginning!
• Medical, Dental, Vision and Life Insurance available for Full-Time Employees
• Paid Time Off, Sick Time and Holiday Pay
• Tuition Reimbursement *for eligible employees*
• Discounts available for Hotel, Restaurants, Spa Services, and more