Guest Experience Pro – Players Club (Daycare, 401K)

Tioga-Downs-Casino-Resort; Hoopers Valley (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Daycare services for employees

Generous 401K plan

Medical, Dental, Vision and Life Ins

Paid Time Off

Tuition Reimbursement

Discounts on hotel/restaurants/spa

Job summary

Tioga Downs Casino Resort is seeking a courteous Players Club Representative to deliver top-notch guest service at our Nichols, NY location. You will answer questions, share information about club programs and events, and help guests with inquiries about racing and dining options across multiple properties.

The role requires a high school diploma or GED and prior customer service experience is preferred. This is a full-time, on-site position within a dynamic casino environment.

Qualifications

• High School diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Maintains working knowledge of the property and events to advise guests when possible.
• Responds to guests' requests, complaints or inquiries courteously and promptly.
• Possesses knowledge of area, package plans, special features, hours of operation and outlets of the Players Club.
• Provides information to guests about club programs, promotions and events for multiple properties.
• Provides information to guests about racing, food operations and projects for multiple properties.

Skills

Customer service

Guest relations

Education

High School diploma or GED

Job description

Tioga Downs Casino Resort is seeking a courteous Players Club Representative to deliver top-notch guest service at our Nichols, NY location. You will answer questions, share information about club programs and events, and help guests with inquiries about racing and dining options across multiple properties.

The role requires a high school diploma or GED and prior customer service experience is preferred. This is a full-time, on-site position within a dynamic casino environment.