Player Support Specialist – Swing/Overnight (Hybrid)

Rush Street Interactive, Inc.; Collingswood (NJ); Hybrid; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical coverage (HSA &F

PTO

Employee Assistance Program

Discretionary annual company bonus

Job summary

Rush Street Interactive, Inc. in New Jersey is seeking a Sportsbook and Online Casino Customer Support Agent to deliver empathetic support via live chat, email, and phone.

The role operates on Swing or Overnight shifts, with a hybrid arrangement in Collingswood, NJ, requiring flexibility to work evenings, weekends, and holidays. You will guide players through promos and game rules, manage accounts, and escalate complex issues while collaborating with Payments, Risk, Promotions, and Tech teams to

Qualifications

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong written communication, tone, grammar and clarity matter.
• Flexible schedule including weekends, evenings, and holidays.
• Experience or interest in sports betting is a major plus.
• Active Gaming Control Board Licenses preferred or ability to obtain.

Responsibilities

• Deliver real-time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and escalate complex bugs, fraud signals, or account concerns.
• Propose smarter processes and help evolve our internal knowledge base.
• Thrive in multiple systems, queues, and workflows—without skipping a beat.
• Investigate and escalation technical bugs, account issues, or fraud risks as needed.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
• Proactively contribute to a positive, collaborative team culture.
• Amplify the iGaming experience of our players with detailed, personable support.

Skills

Customer service

Written communication

Multitasking

Adaptability

Job description

Rush Street Interactive, Inc. in New Jersey is seeking a Sportsbook and Online Casino Customer Support Agent to deliver empathetic support via live chat, email, and phone.

The role operates on Swing or Overnight shifts, with a hybrid arrangement in Collingswood, NJ, requiring flexibility to work evenings, weekends, and holidays. You will guide players through promos and game rules, manage accounts, and escalate complex issues while collaborating with Payments, Risk, Promotions, and Tech teams to