Player Support Producer: Shape Holistic Player Journeys

Riot Games; Los Angeles (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Open PTO

Medical, dental, life insurance

Parental leave

401k with company match

Flexible work schedules

Job summary

Riot Games in Los Angeles is seeking a Player Support Producer II to define the holistic support experience for our products, collaborating with Product, Technology, and Operations to deliver a seamless player journey. You will lead cross-functional teams, own production planning for support content, drive on-time delivery, and ensure launch readiness for new game features while championing player empathy.

This role emphasizes data-informed decisions, stakeholder communication, and a culture of

Qualifications

• 5+ years professional experience in product/production roles.
• 2+ years in product management, project management or production.
• Experience with product management and project management software (Jira, Portfolio, etc).
• Experience with software, game, and/or product development strategies and best practices.
• Experience translating UX testing and feedback into new features; strong problem solving.

Responsibilities

• Own production planning and delivery for all support content related to our games, including content, schedules, priorities, resources, dependencies and risks.
• Drive predictable delivery across internal teams and co-development partners, identifying constraints, resolving blockers, and addressing root causes.
• Partner with Product and Creative leaders to make scope, priority and trade-off decisions based on player value and cost.
• Build relationships across disciplines, development partners, and locations, adapting to different teams and cultures.
• Communicate status, milestones, risks, dependencies, and trade-offs clearly to stakeholders and leadership.

Skills

Product management

Project management

Production leadership

UX feedback

Critical thinking

Tools

Jira

Portfolio

Job description

Riot Games in Los Angeles is seeking a Player Support Producer II to define the holistic support experience for our products, collaborating with Product, Technology, and Operations to deliver a seamless player journey. You will lead cross-functional teams, own production planning for support content, drive on-time delivery, and ensure launch readiness for new game features while championing player empathy.

This role emphasizes data-informed decisions, stakeholder communication, and a culture of