Player Support Intern — Hybrid, Growth & Training

rushstreetinteractive; New Jersey; Hybrid; USD 18,000 - 26,000; Full time

Job summary

Rush Street Interactive is offering a 12-week Player Support Intern program within our Customer Support team. You will learn how we assist players, resolve concerns, and deliver positive experiences across RSI's online platforms in a dynamic, tech-driven environment.

As an intern, you'll develop practical skills in customer communication, problem-solving, issue documentation, and escalation while contributing to projects aimed at improving player satisfaction and support resources.

Qualifications

• Have strong written and verbal communication skills.
• Enjoy helping others and finding solutions to problems.
• Can remain patient, professional, and composed when handling customer concerns.
• Are organized and attentive to detail.
• Are interested in learning how technology supports exceptional customer experiences.
• Can commit to 20-30 hours per week in a hybrid setting.
• Are proactive, dependable, and collaborative.
• Are comfortable working independently, receiving feedback, and asking questions.
• No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn!

Responsibilities

• Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns.
• Develop clear, empathetic, and professional communication skills across customer support channels.
• Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams.
• Gain experience documenting customer interactions accurately and following established support procedures.
• Learn how RSI's systems and tools help the team provide timely and consistent support.
• Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
• Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development.
• Build an understanding of customer support operations within a highly regulated and rapidly evolving industry.
• High-performing interns may be considered for future full-time opportunities within RSI's Customer Support team.

Skills

Communication skills

Problem solving

Empathy

Attention to detail

Team collaboration

Independent working

Job description

Rush Street Interactive is offering a 12-week Player Support Intern program within our Customer Support team. You will learn how we assist players, resolve concerns, and deliver positive experiences across RSI's online platforms in a dynamic, tech-driven environment.

As an intern, you'll develop practical skills in customer communication, problem-solving, issue documentation, and escalation while contributing to projects aimed at improving player satisfaction and support resources.