Player Support Internship- Spring 2027 New New Jersey

Rush Street Interactive, Inc.; Northern (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Rush Street Interactive, Inc. is offering a 12-week Player Support Intern role focused on learning how we assist players, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms.

You’ll gain hands-on practice in customer communication, problem-solving, documentation, and escalation. You’ll work with an experienced team, participate in training, and have opportunities for future full-time roles within RSI’s Customer Support team.

Qualifications

• No prior iGaming or customer support experience required.
• Demonstrate empathy and willingness to learn.
• Strong written and verbal communication skills.
• Ability to stay patient and professional with customers.

Responsibilities

• Learn how the Player Support team responds to questions and resolves concerns.
• Develop clear, empathetic communication across support channels.
• Assist with researching inquiries and escalate complex issues.
• Document customer interactions accurately and follow procedures.
• Learn RSI’s systems and tools to provide timely, consistent support.
• Contribute to projects improving player satisfaction and resources.
• Participate in training, mentorship, and feedback sessions.
• Understand customer support operations in a highly regulated industry.

Skills

Communication skills

Problem solving

Patience

Organization

Tech aptitude

Hybrid schedule

Team player

Independent work

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Ready to take the first step in your professional journey? Rush Street Interactive (RSI), a leader in the fast-growing iGaming industry, is offering a 12-week internship focused on customer support and player experience.

As a Player Support Intern,you’llwork alongside our Customer Support team to learn how weassistplayers, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms.You’lldevelop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment.

You’llreceive guidance from experienced team members, contribute to meaningful customer support initiatives, and gain firsthand insight into how exceptional service builds player trust, satisfaction, and loyalty.

What You'll Do:

• Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns.
• Develop clear, empathetic, and professional communication skills across customer support channels.
• Assistwith researching player inquiries,identifyingsolutions, and escalating more complex issues to theappropriate teams.
• Gain experience documenting customer interactions accurately and following established support procedures.
• Learn how RSI’s systems and tools help the team providetimelyand consistent support.
• Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
• Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development.
• Build an understanding of customer support operations within a highly regulated and rapidly evolving industry.
• High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team.

What You'll Bring:

We’reseekingempathetic and motivated individuals who are eager to learn how excellent customer service creates loyal players and supports business success. You may be a great fit if you:

• Have strong written and verbal communication skills
• Enjoy helping others and finding solutions to problems
• Can remain patient, professional, and composed when handling customer concerns
• Are organized and attentive to detail
• Are interested in learning how technology supports exceptional customer experiences
• Can commit to 20–30 hours per week in a hybrid setting
• Are proactive, dependable, and collaborative
• Are comfortable working independently, receiving feedback, and asking questions

NopreviousiGaming or customer support experience isrequired—just bring your enthusiasm, empathy, and willingness to learn!

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Pay Range

$16 - $16 USD

What Makes Us Great:

• Work-life balance initiatives
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top-notch professionals who are passionate about what they do
• People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

As set forth in Rush Street Interactive’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.