Player Support Intern - Hybrid & Mentorship

Socket.dev; New Jersey; Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Comprehensive compensation

Work-life balance initiatives

Autonomy – personal freedom and 책임

Creativity – open to new ideas

Growth – personal and professional发展

Collaborative, supportive environment

Job summary

Rush Street Interactive is offering a 12-week Player Support Intern role to learn how we assist players and deliver positive experiences across RSI’s online gaming platforms. You will build practical skills in customer communication, problem-solving, and documentation in a dynamic, technology-driven environment.

Open to candidates in eligible locations in the Continental US or Canada; the role requires 20–30 hours weekly in a hybrid setting and provides mentorship and potential for future

Qualifications

• No prior iGaming or customer support experience required; enthusiasm and willingness to learn.
• Open to candidates in eligible locations in the Continental US or Canada.

Responsibilities

• Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns.
• Develop clear, empathetic communication across support channels.
• Assist with researching player inquiries, identifying solutions, and escalating more complex issues.
• Document customer interactions accurately and follow established support procedures.
• Learn RSI’s systems and tools to provide timely and consistent support.
• Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
• Participate in training sessions, mentorship check-ins, and ongoing feedback.
• Build an understanding of customer support operations within a highly regulated and rapidly evolving industry.
• High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team.

Skills

Written communication

Verbal communication

Empathy

Problem solving

Attention to detail

Time management

Collaboration

Independent work

Feedback-seeking

Hybrid work

Job description

Rush Street Interactive is offering a 12-week Player Support Intern role to learn how we assist players and deliver positive experiences across RSI’s online gaming platforms. You will build practical skills in customer communication, problem-solving, and documentation in a dynamic, technology-driven environment.

Open to candidates in eligible locations in the Continental US or Canada; the role requires 20–30 hours weekly in a hybrid setting and provides mentorship and potential for future