Player Services Supervisor - Lead Guest Experience & Team

Jack-Thistledown-Racino-LLC; North Randall (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

JACK Thistledown Racino in North Randall, OH is seeking a Full-Time Finance Supervisor to lead the Cage Cashiers Team, manage cash handling, scheduling, and training. You will monitor balances, resolve discrepancies, and ensure smooth front-line operations with a focus on guest satisfaction.

The role requires at least 1 year of supervisory experience, 1 year in cash handling, and a High School Diploma or GED. Notary or gaming licenses may be required by the state authorities.

Qualifications

• High School Diploma or GED equivalent required.
• A minimum of 1 year related experience required.
• A minimum of 1 year supervisory experience required.

Responsibilities

• Review staffing levels and assign work areas to team members.
• Review and approve cash transactions as required.
• Monitor cash handling and drawer balances to ensure accuracy.
• Oversee cashiers' close-out procedures and resolve variances.
• Train new team members and update procedures.
• Assist the Racino Services Manager and cover in their absence.
• Ensure guest service goals are met and staff act with integrity.

Skills

Leadership

Communication

Typing speed

Guest service

Education

High School Diploma or GED

Job description

JACK Thistledown Racino in North Randall, OH is seeking a Full-Time Finance Supervisor to lead the Cage Cashiers Team, manage cash handling, scheduling, and training. You will monitor balances, resolve discrepancies, and ensure smooth front-line operations with a focus on guest satisfaction.

The role requires at least 1 year of supervisory experience, 1 year in cash handling, and a High School Diploma or GED. Notary or gaming licenses may be required by the state authorities.