Player Services Supervisor

JACK Main; North Randall (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

JACK Main in Ohio seeks an experienced supervisor to lead the Racino Cage Cashiers team, review staffing, approve check-cashing, and monitor cash operations to ensure accuracy and guest satisfaction.

This role requires strong leadership, excellent communication, and the ability to train and develop staff while ensuring compliance with gaming licenses and company standards.

Qualifications

• Excellent communication and organizational skills.
• Must be able to type 30 - 35 word per minute with accuracy.
• Previous computer skills preferred.
• Must enjoy working with the public.
• Display leadership ability.

Responsibilities

• Review staffing levels, customer flow and assign work areas to team members.
• Review and approve check-cashing transactions as required.
• Monitor Cash Machine cassette levels to determine Fill requirements.
• Review close out procedures by cashiers, ensure drawer balances and note variances.
• Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Train new team members and update all employees on new procedures or policies.
• Assist the Racino Services Manager in performance of duties and assume full responsibility in their absence.
• Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
• Assist in the preparation and coordination of scheduling the Racino Cage Cashiers Team.
• Works specialty bank or front line upon request.
• Ensure team members are ready to provide great service.
• Help team achieve service goals.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Skills

Communication

Typing speed

Public interaction

Leadership

Organizational skills

Education

High school diploma or GED

Job description

Essential Functions:

• Review staffing levels, customer flow and assign work areas to team members.
• Review and approve check-cashing transactions as required.
• Monitor Cash Machine cassette levels to determine Fill requirements.
• Review close out procedures by cashiers, ensure drawer balances and note all variances.
• Resolve equipment breakdowns or facility maintenance and notify the appropriate Department.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Train new team members and update all employees on new procedures or policies.
• Assist the Racino Services Manager in performance of duties and assume full responsibility in their absence.
• Monitor Cage Cashiers activities on the front line, marker banker, in the specialty bank, in the main bank and redemption areas.
• Assist in the preparation and coordination of scheduling the Racino Cage Cashiers Team.
• Works specialty bank or front line upon request.
• Ensure team members are ready to provide great service.
• Help team achieve service goals.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as a highly credible leader with highest levels of integrity and always acts in the best interest of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent communication skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge, Skills & Abilities

• Excellent communication and organizational skills
• Must be able to type 30 - 35 word per minute with accuracy
• Previous computer skills preferred
• Must enjoy working with the public
• Display leadership ability

Education and Experience

• High School Diploma or GED equivalent required.
• A minimum of 1 year related experience required.
• A minimum of 1 year supervisory experience required.

Required Certification/License

• Must be able to obtain, and maintain an Ohio Lottery Commission Gaming License
• Must be able to obtain, and maintain an Ohio Casino Control Commission Sport Gaming License
• Must obtain a Notary Public Commission