Player Services Supervisor

Avi-Resort-and-Casin; Laughlin Township (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Avi Resort and Casino in Laughlin, NV seeks a Controller to supervise day-to-day finance activities and ensure accuracy in gaming financial operations. You will oversee staff, enforce SOPs, and maintain AML compliance while coordinating with compliance and casino service teams.

Strong Excel and industry-specific software experience are essential to manage cash handling, reporting, and internal controls in a fast-paced casino environment.

Qualifications

• Data entry and computer skills required.
• Must be mathematically inclined and accurate with numbers.
• Money handling and organizational skills preferred.
• Proficiency in Excel and casino finance software listed above.

Responsibilities

• Oversee day-to-day operations within the department.
• Provide supervision and training for staff.
• Follow established SOPs and regulatory requirements.
• Ensure compliance with AML and Title 31 regulations.

Skills

Data entry

Mathematical aptitude

Customer service skills

Education

High School Diploma or equivalent

Tools

Microsoft Excel

CMP

Newave

Telecheck

Fabicash

Recycler

SDS

Ten Key Adding Machine

Job description

About the Organization

It is the intent of the Avi Resort and Casino, a wholly owned subsidiary of the Fort Mojave Indian Tribe, to abide by applicable Federal Equal Employment Opportunity laws consistent with Indian Preference Laws and in conformity with the Fort Mojave Tribal Employment Rights and Ordinances. All applicants are considered on the basis of their ability to do the job without regard to individual race, religion, color, sex, age, national origin, political affiliation or physical, mental or emotional disabilities or veteran status. All statements contained herein are true to the best of my knowledge. I understand that misrepresentation, omission of facts or falsification of the application will render the application void, or if hired, may result in immediate termination of employment.

Description

Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Player Services department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.

Essential Functions and Responsibilities

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.
• Provide effective supervisory oversight of assigned staff.
• Follow and train on all established SOPs (Standard Operating Procedures).
• Maintain strict adherence to all internal policies providing guidance with regard to verification of casino service transactions.
• Understand and execute regulations for AML (Anti-money laundering) and Title 31.
• Monitors labor in relation to volume levels and actively seeks to manage early outs without significantly jeopardizing customer service.
• Performs all functions of Player Services Specialist and Player Services Representative.
• Demonstrate a positive, helpful attitude toward customers and fellow team members. Show a genuine enthusiasm for working in the hospitality/casino industry and/or working with the public.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned.

Position Requirements

Qualifications

• High School Diploma or equivalent.
• Minimum one year of secondary education and/or experience. Education and/or experience must be in a related field.
• Data entry/computer skills are required.
• Must be mathematically inclined.
• Money handling and organizational skills preferred.
• Knowledge of Microsoft Office Excel, CMP, Newave, Telecheck, Fabicash, Recycler and SDS preferred.
• Must be proficient in using the Ten Key Adding Machine.
• The primary language spoken and written is English.
• Effective Customer Service skills.
• Must be 21 years of age or older.
• Ability to work unsupervised.
• Ability to certify the completion of a job or task.
• Ability to behave with integrity at all times.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards

• Gaming

Physical Requirements

• Frequently required to walk and stand for long periods.
• Use hands to hold tools and/or equipment required for position.
• Reach with hands and arms.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 20 pounds and push up to 100 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment Conditions

The work environment is characterized as a casino setting requiring multi-tasking, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate to loud requiring service to guests who may be smoking and/or drinking alcohol. The work environment is a smoking environment in the building.

Number of Openings 1

Position Status Full Time

Exempt/Non-Exempt Non-Exempt

Open Date 9/21/2026

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

Controller in Laughlin, NV