Player Services Supervisor

ADP, Inc.; Guymon (OK); On-site; USD 40,000 - 49,000; Full time

Job summary

ADP, Inc. in Guymon, OK is seeking a Player Services Supervisor to lead the Player’s Club department, oversee staff, and drive enrollment and engagement through guest services and promotional activities.

The role requires two years of supervisory and marketing experience, strong customer service skills, and familiarity with casino software. Expect varied hours, including weekends and holidays, in a smoke-filled environment.

Qualifications

• Must have at least a High School Diploma or GED.
• Two years of supervisory experience required.
• Two years of marketing experience required.
• Basic knowledge of Microsoft Office Suite and casino-based facility software.

Responsibilities

• Communicate departmental procedures to ensure understanding and compliance.
• Relate policies to subordinates and enforce them consistently.
• Ensure adequate staffing by interviewing and selecting staff.
• Reallocate labor for each shift based on activity to maintain operations.
• Analyze member acquisitions using historical metrics to increase enrollments and revenue.
• Resolve patron disputes following casino guidelines and promote fair outcomes.
• Coordinate resolutions with related departments and ensure follow-through.
• Update staff on events and promotions.
• Disseminate information about marketing programs to patrons.
• Determine comps and rewards to boost patron loyalty.
• Perform other duties as assigned.

Skills

Supervisory experience

Marketing experience

Microsoft Office

Customer service

Data analysis

MICs/TICs regs

Education

High School Diploma or GED

Tools

Casino software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Guymon, OK, US 2 Attachments

Salary Range: $44,460.00 To $44,460.00 Annually

Job Description

Department:Player’s Club

Division:LLC, Wholly owned by The Shawnee Tribe

JobTitle:Player Services Supervisor

employees. Maintain player data base by exercising guest services and increase new enrollments. Communicate and develops close relationships with departmental managers and act asa liaison between guest and thefacility.

Supervision Received:Marketing Manager

Supervision Exercised: Player’s Club Department

Essential Job Functions:

• Communicate departmental procedures to promote understanding and compliance by employees to maintain smooth and effective departmentaloperations.
• Relate policies to his/her subordinates while ensuring adherence and consistent enforcement.
• Ensure adequate staffing for department by interviewing and selecting staff for open positions and arranging for contingency staff in correlation to businessneeds.
• Redirect the labor force according to changing activity for each shift to maintain optimum operationallevels.
• Analyze new and current member acquisitions through established historical player metrics to exceed new enrollment and increase rated play maximizing facilityprofits.
• Resolve customer disputes concerning patron accounts and complementary amenities, based upon specific casino guidelines and the level of ratedplay.
• Coordinate the proper resolution of customer dispute, issues, and concerns with related departments and follows through to ensure fair and equitable resolutions areachieved.
• Update staff on all upcoming events and casinopromotions.
• Coordinate and dispense information to facility and patrons on marketing programs byuse of casino based management systems to results in proper promotional communication to patrons.
• Determine patron comps and rewards by analyzing historical rated play to develop initiatives and promotions that will increase patron loyalty and revenue for the facility.
• Performs other duties asassigned.

Minimum Qualifications:

Education:

• High School Diploma or GED required

Knowledge, Skills and Abilities:

• Must be able to read, understand, apply, and retain knowledge of departmental rules,regulations, andpolicies
• Must be able to work in fast paced, smoked filled casinoenvironment
• Must be able to sit, stand, or walk for prolongedperiods
• Requires eye/hand coordination and manual dexterity; requires normalvision/hearing range and basic math skills in order to perform assigned job dutiescorrectly
• Must have basic knowledge of Microsoft Office Suite, and casino based facilitysoftware and be able to accuratelytype
• Must be able to work varied hours, as needed including weekends andholidays
• Must be able to review and comprehend player-tracking screens, reports, and all other necessary information anddocumentation
• Ability to network and establish relationship with individual prospective guestsand groups that display and demonstrate potential gamingvalue
• Knowledge of MICs and TICsregulations
• Ability to work in a smoke-filledenvironment
• Ability to work a flexible and irregular schedule including weekends, evenings and holidays

Training and Experience:

• Two (2) years of supervisoryexperience
• Two (2) years of Marketing experiencerequired

Licenses/Certifications/Other:

• Must be able to pass a background check and receive/maintain a license or permit from the Shawnee Tribe Gaming Commission
• Must be able to complete pre-employment drug test with a negative result

Attachments (2)

6 Remedying the Effects of Identity Theft - English.pdf