Operations Shift Manager

Kickapoo Casino Shawnee; Shawnee (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Kickapoo Casino Shawnee in Shawnee, OK is seeking a Management-level role to oversee casino operations, ensure regulatory compliance, and lead the floor teams to deliver excellent guest service.

The position requires a high school diploma and relevant casino management experience; you will supervise staff, monitor floor activities, and focus on safety, audit readiness, and guest satisfaction.

Qualifications

• High school diploma or equivalent plus experience in the gaming industry, property management, or casino management.
• Knowledge of strategic planning, resource allocation, manpower techniques, and production methods.
• Numerical literacy and ability to interpret data.
• Knowledge of security, surveillance and fraud detection techniques.
• Knowledge of facility maintenance.
• Able to multi-task efficiently.
• Strong customer service and staff supervision skills.
• Ability to deal diplomatically with public and staff.

Responsibilities

• Ensuring compliance with Tribal, State and Federal requirements.
• Maintain an accurate understanding of current performance expectations for the property.
• Administer floor operations with knowledge of Slot Operations, Cash Operations, Table Games, Currency tracking, Food and Beverage, etc.
• Review and comprehend player data and observe play of guests.
• Observe and direct actions of team members.
• Communicate effectively with guests and all levels of team members.
• Move around casino floor to observe play at all times.
• Explain and interpret house rules and betting limits.
• Maintain guest confidence by responding to and resolving complaints.
• Observe patrons to detect infractions of house rules.

Skills

Customer service

Supervision

Multitasking

Strategic planning

Education

High School diploma

Job description

Job DetailsLevel: ManagementJob Location: Kickapoo Casino Shawnee - Shawnee, OK 74804Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: OtherEssential Functions:

• Ensuring compliance with Tribal, State and Federal requirements.
• Maintain an accurate understanding of current performance expectations for the property.
• Administer proper procedures and Casino floor operations (Thorough knowledge of Slot Operations, Cash Operations, Computer networking, Table Games, Currency tracking, Food and Beverage, etc.).
• Review and comprehend player data and other necessary documentation and observe play of guests.
• Observe and direct actions of team members.
• Communicate effectively with guests and all levels of team members.
• Move effectively and efficiently around casino floor so as to be able to observe play at all times.
• Sound technical understanding of games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques.
• Oversee the preparation of floor schedules to ensure proper coverage, track time and attendance.
• Observe and supervise floor operations to ensure team members render proper service to casino patrons.
• Explain and interpret house rules and betting limits.
• Maintain guest confidence by responding to and resolving complaints.
• Observes patrons participating in gambling activities to detect infractions of house rules.
• Create and maintain a positive image of the property, operations, team members, and owners to all guests, local communities, and regulatory agencies.
• Recommending more efficient and productive use of property assets.
• Performs other duties and projects as required.

QualificationsMinimum Qualifications for Consideration

• Must have a high school diploma or equivalent plus experience in the gaming industry, property management, or casino management.
• Knowledge of principals and processes involved in business and organization and execution. This includes strategic planning, resource allocation, manpower techniques, and production methods.
• Knowledge of numbers, their operations, and interrelationships.
• Knowledge of security, surveillance and fraud detection techniques.
• Knowledge of facility maintenance.
• Able to multi-task efficiently.
• Skills in customer service, human relations and supervision of assigned staff.
• Skills in organizing resources and establishing priorities.
• Deal diplomatically with the public and staff.
• Documents that establish both Identity and Employment Eligibility.
• Maintain a Kickapoo Tribal Gaming License.
• Be able to pass Drug Test