Guest Service Host

Golden Acorn Casino & Travel Center; Campo (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Golden Acorn Casino & Travel Center in California seeks a Guest Service Host for the Cage/Club department. You will greet guests, assist with inquiries and complaints, and promote club membership while ensuring accurate cash handling and timely payouts.

Responsibilities include balancing banks, issuing free play, redeeming currencies, and maintaining records. You will work with other team members, attend meetings, and uphold confidentiality and attendance standards in a fast-paced casino

Qualifications

• Excellent guest service and communication skills.
• Strong math abilities and attention to detail.
• Proficient with basic computer applications and POS systems.

Responsibilities

• Provide smooth, courteous guest service in the club/ Cage area.
• Assist guests with questions, complaints, and club memberships.
• Issue free play up to authorized limits and balance assigned banks.
• Cash chips and gaming tokens; cash checks and cash advances.

Skills

Guest service

Cash handling

Balancing

Computer literacy

Education

High School Diploma

Tools

POS systems

Job description

SUMMARY

Responsible assisting customers and fellow employees with transactions and for balancing various bank drawers within the Club/Cage Department, maintaining accuracy throughout all phases of the balancing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Provides smooth, courteous and efficient guest service in the execution of assigned duties including but not limited to greeting guest, attending guest at the club/cage area, assist guest with complaints, assist guest on the casino floor area and promotes club membership.
• Assists with Casino promotions, buses and special events, as needed.
• Issues free play to club members up to authorized limits.
• Accurately balances assigned bank(s).
• Cashes chips and gaming tokens into money for customers, in a courteous, timely manner.
• Cashes approved checks and cash advances for currency.
• Redeems foreign currency, computing accurate exchange rates for the various currencies received.
• Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible.
• Assists other Guest Service Host within the Cage/Club, as needed.
• Facilitates the flow of information, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent, regular attendance record.
• Maintains a clean working area and constantly stocks work areas.
• Resolves minor customer conflicts, which relate to the department.
• Registers new guest into our Players Club membership at assigned work area and prints club cards when requested by guest.
• Assist customers when their accounts are locked out.
• Make and receive banks for other authorized departments keeping banks along with paperwork secured.
• Pays out Jackpots, Giveaways, handpays etc. ensuring all paperwork is correct and accounted for.
• Maintain confidentiality at all times.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or (GED) required. Some college courses in Banking and Finance or related area preferred.

SPECIAL QUALIFICATIONS

Effective communication skills required. Must be extremely numbers-oriented and computer-literate.

LANGUAGE SKILLS

Ability to read, analyze, and interpret basic instructions furnished in written, oral or diagram form. Ability to respond to common inquiries or complaints from customers.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply commonsense reasoning to a variety of situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

The Employee is regularly required to stand, for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Employee is regularly exposed to risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system.

The noise level in the work environment is usually loud.