Cage Cashier

Rivers Casino; Portsmouth (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Rivers Casino Portsmouth in Portsmouth, VA is seeking a Cage Customer Service Representative to provide a high level of guest service in the Cage and related areas. You will handle cash transactions, verify ID, respond to guest questions, and maintain AML compliance while upholding department and property policies.

This full-time, on-site position requires attention to accuracy, strong communication, and teamwork.

Qualifications

• High school diploma or GED required; six months related experience preferred.
• Must be at least 21 years old.
• Gaming license/registration as required by Virginia Lottery.

Responsibilities

• Greets and assists guests following guest service standards.
• Handle cash transactions including tickets, chips, checks and cash exchanges.
• Verify guest information and obtain valid photo ID as per Rivers Casino/Virginia Lottery standards.
• Maintain knowledge of casino hours, amenities and services to respond to guest questions.
• Balance funds and assets at end of shift and adhere to AML regulations.

Skills

Guest service

Cash handling

Verbal communication

Written communication

Teamwork

Education

High school diploma or GED

Tools

Cash register

Casino cage system

Job description

Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA

• On-site
• Rate : $18.75 USD per hour
• Finance
• Full-Time
• Requisition #: CAGEC007079

Description

JobSummary:

Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage and other Cage related areas.

Available Shift:

• Grave Shift: 6:00pm- 2:30am, 7:00pm- 3:30am, 8:00pm - 4:30am, 9:00pm - 5:30am, 10:00pm - 6:30am

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Greets and services customers in accordance with established guest service standards.
• Maintain working knowledge of casino, including but not limited to hours of operation of casino, restaurants, and other amenities and respond to guest questions regarding the same.
• Handles financial transactions including exchanging cash for slot tickets, chips, cash advances and cashing checks.
• Computes, classifies, records, and verifies cash and coin according to specific policies and procedures and guest service standards.
• Display proficiency in Front Window, Chip Bank, Employee Window and Poker Cage.
• Effectively guide and train other employees in all operational aspects of the Casino Cage.
• Balances funds and assets at the end of work shift.
• Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification.
• Maintain and safeguard the confidentiality of guest/player information; Discuss confidential customer information only with appropriate department and division heads.
• Verifies the guests phone number, email address, or if all information is accurate and updates the information when necessary.
• Verify valid/acceptable photo ID in accordance with Rivers Casino/Virginia Lottery standards with every transaction.
• Informs supervisor when additional coin or currency is needed during shift.
• Communicates pertinent information to supervisors such as guest service issues, payout discrepancies, variances and any other abnormality that may occur during their work day.
• Responsible for learning and performing a wide variety of monetary transactions for the guest, such as sales, register ringing/operation, check cashing, chip redemption, lottery and voucher redemption as well as understanding the casino and compliance systems.
• Assists in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures.
• May assist with building cassettes and balancing the bill validators for the ticket redemption and lottery machines. May at times respond to a guest dispute at a lottery machine.
• Handles guest questions, complaints or problems in a prompt and courteous manner. When unclear, pass information to a Supervisor for assistance.
• Reprint player cards for guests when Rush Rewards is closed.
• Clean and maintain office and public areas to ensure a safe environment.
• Work as a team with other casino departments in a respectful manner.
• Performs additional duties as requested or assigned.

Minimum Education and Experience Requirements:

• High school diploma or general education degree (GED) and six months previous player services representative, casino cashiering, banking cashiering or similar related experience.
• Must be at least 21 years of age.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by the Virginia Lottery.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Ability to communicate with Team members and guests

Physical Requirements:

• Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to secondhand smoke and excessive noise.
• Must be able to remain in a stationary position for a majority of an entire shift.
• Must be able to traverse through the Casino to arrive at assigned locations.
• Must be able to traverse from area to area within the operating areas to respond to and assist other Team Members.
• Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
• Must be able to lift and/or move objects up to 50 lbs.
• Ability to work flexible shifts and days of the week, including holidays.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.