Player Services Manager: Guest Experience & Promotions Lead

Bally's Interactive; Chicago (IL); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Daily parking

Job summary

Bally’s Interactive in Chicago, IL is seeking a Player Services leader to ensure regulatory compliance and superb guest experiences. You’ll coordinate promotions, issue player cards, and respond to guest concerns while guiding and coaching the Player Services team.

The role centers on enforcing Illinois Gaming Board regulations, executing promotions, and delivering exceptional service in a fast-paced environment.

Responsibilities

• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance.
• Support a service-driven culture by ensuring every guest interaction reflects Bally’s commitment to excellence.
• Coordinate with Marketing and other departments to ensure successful execution of promotions and events.
• Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations.
• Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals.
• Execute marketing promotions, events, drawings, and special programs to drive guest engagement.
• Issue complimentary offers to guests based on established play levels and company guidelines.
• Respond to escalated guest concerns and service issues in a professional and timely manner.
• Select, train, coach, and develop team members to support performance and growth.
• Directly manage and lead the Player Services team.
• All other duties as assigned.

Job description

Bally’s Interactive in Chicago, IL is seeking a Player Services leader to ensure regulatory compliance and superb guest experiences. You’ll coordinate promotions, issue player cards, and respond to guest concerns while guiding and coaching the Player Services team.

The role centers on enforcing Illinois Gaming Board regulations, executing promotions, and delivering exceptional service in a fast-paced environment.