Player Services Manager

Bally’s Chicago; Chicago (IL); On-site; USD 70,000 - 97,000; Full time

Job summary

Bally’s Chicago is seeking a Manager of Player Services to support Marketing initiatives by handling accountability and regulatory duties to ensure effective service coordination.

You will lead the Player Services team, issue player cards, ensure Illinois Gaming Board compliance, coordinate with Marketing for promotions and events, and drive guest engagement through premium service.

Responsibilities

• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance.
• Support a service-driven culture by ensuring every guest interaction reflects Bally's commitment to excellence.
• Coordinate with Marketing and other departments to ensure successful execution of promotions and events.
• Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations.
• Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals.
• Execute marketing promotions, events, drawings, and special programs to drive guest engagement.
• Issue complimentary offers to guests based on established play levels and company guidelines.
• Respond to escalated guest concerns and service issues in a professional and timely manner.
• Select, train, coach, and develop team members to support performance and growth.
• Directly manage and lead the Player Services team.
• All other duties as assigned.

Job description

The Role:

As the Manager of Player Services, you will support Marketing initiatives by completing all necessary accountability and compliance duties to ensure effective service coordination.

Responsibilities:

• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance.


• Support a service-driven culture by ensuring every guest interaction reflects Bally's commitment to excellence.


• Coordinate with Marketing and other departments to ensure successful execution of promotions and events.


• Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations.


• Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals.



• Execute marketing promotions, events, drawings, and special programs to drive guest engagement.



• Issue complimentary offers to guests based on established play levels and company guidelines.



• Respond to escalated guest concerns and service issues in a professional and timely manner.



• Select, train, coach, and develop team members to support performance and growth.



• Directly manage and lead the Player Services team.



• All other duties as assigned.

Source: Hospitality Online