PLAYER SERVICES CASHIER

Margaritaville Resort Casino - Bossier City, La.; Bossier City (LA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

PENN Entertainment in Bossier City is seeking motivated staff for cash handling and guest services at the casino. The role emphasizes accuracy in transactions, adherence to gaming regulations, and delivering exceptional guest experiences in a fast-paced environment.

Candidates should be comfortable with standing for long periods, handling money, and working amid a lively casino atmosphere while meeting performance standards and promotional goals.

Qualifications

• High School Diploma or equivalent required; six months to one year of customer service experience preferred.
• Must be 21 years or older.
• General cashiering or prior money handling experience required.
• Basic math skills required; 10 key experience a plus.
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.
• Must be able to obtain LA gaming license.
• Excels both independently and as part of a team.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.

Responsibilities

• Handle financial transactions including credit checks, jackpot payments, token exchanges, and cashing checks.
• Open new player accounts, issue replacement cards, and merge duplicate accounts as needed.
• Balance cash drawer and interact with vault for exchanges.
• Address guest questions and provide exceptional guest service.
• Promote Players Club benefits and communicate current promotions and offers.
• Operate POS registers for ticket sales and promotions.
• Support casino and property-wide events as needed.

Skills

Customer service

Cash handling

Teamwork

Basic math

LA gaming license eligibility

Education

High School Diploma or equivalent

Tools

POS register

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

General Accountabilities.

• Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks.
• Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts.
• Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.
• Handles all guest questions and concerns to provide exceptional guest service.
• Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary.
• Effectively communicate the benefits of Players Club membership to all guests.
• Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.
• Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets.
• Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales.
• Participate and assist in any needed capacity with all casino and property-wide events.

BRING US YOUR BEST.

Qualifications.

• High School Diploma or equivalent required ; S ix months to one year of customer service experience preferred.
• Must be 21 years or older.
• General cashiering or prior money handling experience required .
• B asic math skills required ; 10 key experience a plus!
• Ability to stand, lift, walk, bend, and stoop throughout duration of shift.
• Must be able to obtain LA gaming license.
• Excels both independently and as part of a team.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer