PLAYER SERVICES BANKER

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Day-one medical

401(k) matching

Annual bonus

Paid time off

Job summary

PENN Entertainment in Charles Town is hiring for a cashier-like role in our casino operations. You will handle cash transactions, balance vaults, and ensure accurate cash management with a focus on customer service and compliance.

The position requires a 21+ age, WV Lottery/Racing Commission licensing annually, and a minimum six months of money handling or cashier experience. Excellent communication and stamina in a fast-paced casino environment are essential.

Qualifications

• Six months cashier/money handling exp preferred.
• Excellent written and oral communication skills.
• Must be 21+ and obtain WV Lottery/Racing Commissions licensing every year.

Responsibilities

• Reconcile and balance transactions in back of house vault areas (Main Bank, Chip Bank, Marker Bank, TR).
• Maintain designated vault increases and decreases to inventory.
• Count and refill cassettes for cash dispensing and cash recycling units.
• Perform financial escorts to ensure smooth operations.
• Replenish and collect funds from cash recycling and cash dispensing units.
• Sort and redistribute cash and coin using sorting units.
• Troubleshoot and fix issues with cash recycling, dispensing, and sorting equipment.
• Assist other team members and management when needed.
• Comply with CTR/SARC regulations and company policies.
• Prepare cash count sheets, cash transfers, and other value paperwork.
• Keep vault contents organized for easy counting at shift change.
• Prepare and reconcile cash banks and sales for outlets.
• Verify counts from Count Team drops and currency deposits.

Skills

Money handling

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.
• Responsible for maintaining designated vault increases and decreases to inventory
• Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units
• Perform all financial escorts needed to ensure efficient operations
• Replenishing and collecting funds from our cash recycling and cash dispensing units
• Use our cash and coin sorting units to organize and redistribute funds
• Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units
• Able to assist other Team Members if needed or if Player Services Management is requesting
• Conforms to all rules and regulations of CTR / SARC Compliance.
• Reconciles and replenishes Ticket Redemption Units.
• Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
• Ensures that contents of the vault are organized so that the contents can be readily counted at shift change.
• Prepares and reconciles cash banks and sales for all outlets.
• Verifies count from Count Team drop.
• Verifies that coin shipments and currency bank deposits are prepared accurately and timely.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with supervisors and staff.
• Adheres to regulatory, departmental and company policies.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
• Maintains complete confidentiality of all company information at all times.
• Participates in meetings and trainings as required.
• Performs other duties as may be assigned by department and/or company management.

BRING US YOUR BEST.

• High school diploma or equivalent required. A minimum of six (6) months of previous cashier or money handling experience is preferred.
• Must possess excellent communication skills both written and oral; the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Must be a minimum of 21 years of age.
• Champion of ACES Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• While performing the duties of this job, the employee must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to stand, walk and move through all areas of the casino, speak, hear, use hands to finger, handle or feel, reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level, continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision, color and depth perception, peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer