COUNT TEAM MEMBER

Hollywood Casino at Charles Town Races; Charles Town (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

Hollywood Casino at Charles Town Races is seeking a Cage/Cashier to support daily cash handling, counting cash drops, and ensuring accurate reconciliations in a fast-paced casino environment.

The role requires a High School diploma or equivalent, and prior cash handling experience is preferred. Candidates must be 21+, possess excellent math and communication skills, and be willing to work flexible shifts while complying with licensing requirements.

Qualifications

• Requires High School diploma or equivalent.
• Excellent communication skills, both written and oral, with the public and staff.
• Excellent math skills for business needs.
• Ability to interpret and follow written instructions and schedules.

Responsibilities

• Perform collection and counting of soft drop for gaming machines with focus on accuracy.
• Count table drops and reconcile paperwork to system reports.
• Remove cash boxes and operate currency counting equipment.
• Package currency for later use by Cage or deposit.
• Complete necessary paperwork and reports and adhere to policies.
• Provide superior customer service and maintain confidentiality.

Skills

Cash handling

Communication skills

Math skills

Reading comprehension

Attention to detail

Education

High School diploma or equivalent

Tools

Currency counting equipment

Mechanical cash handling devices

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Performs the collection and count of soft drop for gaming machines with the focus on accuracy. Transports all collected boxes to the Count Room.
• Accurately counts table drop and reconciles paperwork to the system reports for table transactions.
• Removes cash boxes, opens bill changer units and drop cabinets using operations and security keys. Ensures key controls procedures are adhered to.
• Responsible for the removal and replacement of cash boxes from the gaming machines and onto assigned carts.
• Responsible for operating currency counting equipment.
• Responsible for packaging currency into predetermined amounts for later use by the Cage or for deposit.
• Completes all necessary paperwork and reports.
• Adheres to regulatory, departmental and company policies.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains complete confidentiality of all company information at all times.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff.
• Participates in meetings and trainings as required.
• Performs all job duties in a safe and responsible manner.
• Performs other duties as may be assigned by department and/or company management.

BRING US YOUR BEST.

• High School diploma or equivalent required. Adept with mechanical devices and previous cash handling experience preferred.
• Excellent communication skills both written and oral. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Demonstrated accuracy and able to maintain a high level of accountability. Ability to read and comprehend simple instructions, short correspondences, and memos.
• Excellent math skills required applicable to business needs.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Must be a minimum of 21 years of age. Must demonstrate fairness in dealing with customers and employees; and, possess the ability to instill a sense of pride and personal responsibility in staff. Champion of ACES Customer Service and building positive team spirit. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to stand; walk and move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level; continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to fifty (50) pounds and occasionally lift and/or move up to one‑hundred (100) pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer