Player Service Representative

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Peppermill Resort Spa Casino in Reno, Nevada is seeking a Player Service Representative to deliver efficient and friendly service while promoting club memberships. The role involves facilitating all club and promotional transactions effectively.

The ideal candidate will have considerable customer service experience, strong communication skills, and understanding of confidentiality regarding guest information. This position offers opportunities to work in a fast-paced environment focused on enhancing guest loyalty through personalized service.

Qualifications

• Must be at least 21 years of age.
• Must maintain a valid Gaming Control Board license.
• Alcohol Awareness card required.
• Two or more years of customer service experience.
• Understand the importance of confidentiality.
• Excellent written and verbal communication skills.

Responsibilities

• Clearly communicate current details on offers and promotions.
• Explain player tracking systems and benefits to guests.
• Complete transactions related to the Player’s Club.
• Enter accurate information for accounts.
• Assist with database marketing efforts and data collection.
• Use computer applications to analyze information.

Skills

Customer service experience

Confidentiality

Communication skills

Job description

Player Service Representative provides efficient and friendly service by promoting club membership and facilitating all club/promotional transactions.

Duties

• Clearly communicate current details on offers, events, promotions, benefits, and property amenities.
• Explain to guests the player tracking systems, comping guidelines, player benefits and usage.
• Complete all transactions related to Player’s Club, Marketing, Promotions and Special Events efficiently and in a timely manner.
• Enter accurate information of newly enrolled accounts and updating existing accounts as needed.
• Assist with database marketing efforts to include data entry and data collection.
• Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program adhering to company policy.

Qualifications

• Must be at least 21 years of age.
• Must be able to maintain a valid license with the Gaming Control Board.
• Alcohol Awareness card required.
• Two or more years of customer service experience required.
• Understand the importance of confidentiality.
• Must have excellent written and verbal communication skills.