Player Service Representative

Peppermillcareers; Reno (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

Peppermillcareers in Reno, Nevada is seeking a Player Service Representative to provide friendly service while promoting club membership and facilitating transactions. The ideal candidate will have at least two years of customer service experience and excellent communication skills.

This role involves clearly communicating offers and assisting with promotional events, as well as maintaining confidentiality and adding customer accounts accurately.

Qualifications

• Must be at least 21 years of age.
• Must be able to maintain a valid license with the Gaming Control Board.
• Alcohol Awareness card required.
• Two or more years of customer service experience required.
• Excellent written and verbal communication skills.

Responsibilities

• Promote club membership and facilitate all club/promotional transactions.
• Clearly communicate offers, events, promotions, and benefits.
• Complete transactions related to Player’s Club and Special Events.

Skills

Customer service experience

Communication skills

Confidentiality

Job description

Job Opening :: Player Service Representative

The Player Service Representative provides efficient and friendly service by promoting club membership and facilitating all club/promotional transactions.

Duties:

Clearly communicate current details on offers, events, promotions, benefits, and property amenities.

Explain to guests the player tracking systems, comping guidelines, player benefits and usage.

Complete all transactions related to Player’s Club, Marketing, Promotions and Special Events efficiently and in a timely manner.

Enter accurate information of newly enrolled accounts and updating existing accounts as needed.

Assist with database marketing efforts to include data entry and data collection.

Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program adhering to company policy.

Qualifications:

Must be at least 21 years of age.

Must be able to maintain a valid license with the Gaming Control Board.

Alcohol Awareness card required.

Two or more years of customer service experience required.

Understand the importance of confidentiality.

Must have excellent written and verbal communication skills.