Player Experience & Community Support

SportsTechJobs; San Diego (CA); On-site; USD 54,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Sony Interactive Entertainment (SIE) is hiring a Community/Player Support Specialist for MLB The Show. This is a 12-month contract through Yoh Enterprise Solutions, with the role based in San Diego, CA.

You will interact with players daily through support channels, monitor discussions, route issues to internal teams, and help protect gameplay integrity by identifying cheating and exploits. A passion for video games, strong communication, empathy, and teamwork are essential; bilingual Spanish is

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• A strong sense of empathy and understanding.
• Ability to keep a positive mindset when talking with players.
• Strong problem solving and troubleshooting skills.
• Strong ability to work in a communicative team environment.
• Superior organization skills.
• A passion for video games and video game communities.

Responsibilities

• Directly interact and support players daily via support channels.
• Maintain in-depth knowledge of MLB The Show, including gameplay mechanics.
• Assist in keeping the community environment free of harmful imagery and/or general toxicity that may damage the player’s experience.
• Moderating community channels when the time is needed.
• Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.
• Identify and investigate cheating, exploits, and unfair play trends.
• Recognize cheating behaviors and emerging exploit patterns.
• Analyze player activity to detect cheating and abuse.
• Investigate exploits and help protect game integrity.
• Track cheating methods to support safer gameplay.
• Assist in maintaining tools to help solve player reported issues.
• Represent the players best interests to the internal development team.
• Assist in identifying bugs and assisting in testing when the time is needed.

Skills

Interpersonal skills

Verbal communication

Written communication

Empathy

Problem solving

Team player

Organization

Tools

ZenDesk

Job description

Sony Interactive Entertainment (SIE) is hiring a Community/Player Support Specialist for MLB The Show. This is a 12-month contract through Yoh Enterprise Solutions, with the role based in San Diego, CA.

You will interact with players daily through support channels, monitor discussions, route issues to internal teams, and help protect gameplay integrity by identifying cheating and exploits. A passion for video games, strong communication, empathy, and teamwork are essential; bilingual Spanish is