MLB The Show Community Support Specialist

Sony Playstation; San Diego (CA); On-site; USD 54,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision

Job summary

Sony Interactive Entertainment in San Diego is seeking a Community Support Specialist for MLB The Show. This is a 12-month contract via Yoh Enterprise Solutions, and you will join the Community Experience team to ensure players have a positive, engaging experience.

You will directly interact with players, maintain knowledge of the game, moderate channels, triage issues to the right teams, and help identify cheating or exploit patterns to protect game integrity.

Qualifications

• Strong interpersonal, verbal, and written communication.
• Empathy and understanding.
• Ability to stay positive when talking with players.
• Strong problem solving and troubleshooting.
• Team-oriented with excellent organizational skills.
• Passion for video games and gaming communities.

Responsibilities

• Directly interact and support players daily via support channels.
• Maintain in-depth knowledge of MLB The Show, including gameplay mechanics.
• Assist in keeping the community environment free of harmful imagery and or general toxicity that may damage the player’s experience.
• Moderating community channels when the time is needed.
• Keeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.
• Identify and investigate cheating, exploits, and unfair play trends.
• Recognize cheating behaviors and emerging exploit patterns.
• Analyze player activity to detect cheating and abuse.
• Investigate exploits and help protect game integrity.
• Track cheating methods to support safer gameplay.
• Assist in maintaining tools to help solve player reported issues.
• Represent the players best interests to the internal development team.
• Assist in identifying bugs and assisting in testing when the time is needed.

Skills

Interpersonal skills

Verbal communication

Written communication

Empathy

Team collaboration

Problem solving

Organization

Gaming passion

Tools

ZenDesk

Job description

Sony Interactive Entertainment in San Diego is seeking a Community Support Specialist for MLB The Show. This is a 12-month contract via Yoh Enterprise Solutions, and you will join the Community Experience team to ensure players have a positive, engaging experience.

You will directly interact with players, maintain knowledge of the game, moderate channels, triage issues to the right teams, and help identify cheating or exploit patterns to protect game integrity.